Project Manager

About the Role: Project Manager at Kaltura

We’re seeking a Project Manager to help drive Kaltura’s vision of transforming how organizations communicate and collaborate through video and AI-powered solutions. In this role, you’ll join our Professional Services team and play a critical part in delivering innovative video experiences and AI-driven capabilities powered by Kaltura’s SaaS platform.

As a Project Manager, you will lead end-to-end implementations of Kaltura’s solutions, ensuring seamless deployment and adoption for our customers. Acting as the primary point of contact, you’ll guide customers from project kickoff through go-live, applying a consultative approach to align solutions with their business objectives. To succeed, you’ll develop deep expertise in Kaltura’s platform and post-sale delivery processes while thriving in a fast-paced, dynamic environment managing multiple priorities. This role is highly customer-facing and cross-functional, working closely with Implementation Managers, Developers, Sales, Account Management, Support, and Product teams to deliver exceptional outcomes that reflect Kaltura’s commitment to innovation and customer success.

Essential Responsibilities

• Manage the customer implementation process from post‑sale through successful deployment and adoption of Kaltura’s video and AI-powered messaging solutions.
• Serve as the lead contact for daily customer interaction and all implementation activities.
• Follow up with customers via email, chat, and phone to gather configuration requirements and other implementation inputs.
• Create and maintain project plans within our project‑tracking system, and keep internal teams informed of status, risks, and next steps.
• Assist in establishing customer goals and communicating deliverables (timelines, scope of work, success criteria) both internally and externally.
• Perform customer discovery calls, planning calls, and other internal and customer‑facing activities related to onboarding and solution delivery.
• Collaborate with Implementation Managers to review product configuration settings and adjust according to customer needs.
• Coordinate training sessions tailored to the customer’s specific platform configuration and AI capabilities.
• Other responsibilities may be assigned.

Requirements

• Proven customer‑first approach with experience managing external customers.
• Excellent written, presentation, and verbal communication skills with the ability to build rapport at all customer levels.
• Strong organizational skills and attention to detail.
• Ability to prioritize and multitask in a fast‑paced, time‑sensitive environment.
• Previous experience leading SaaS product implementations.
• Familiarity with AI‑driven products or solutions – advantage.
• Strong curiosity and eagerness to learn new technologies.
• Positive and professional demeanor.

Perks & Benefits

• Hybrid, flexible work environment.
• Zero employee premium health plan, effective from day 1, plus dental and vision benefits.
• FSA and 401K with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs.
• Occasional Cross company long weekends.

Key skills/competency

• Project Management
• SaaS Implementation
• Customer Relationship Management
• AI Solutions
• Video Platforms
• Cross-functional Collaboration
• Client Communication
• Strategic Planning
• Risk Management
• Stakeholder Engagement