Account Manager - Tech
Kaltura
Job Overview
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Job Description
About Kaltura
Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We strive to simplify video usage and improve lives through video. Founded in 2006, Kaltura is a global leader in the video market with millions of daily users. With over 1000 global, well-known organizations as customers, Kaltura has built a diverse and collaborative work environment with a team of 700+ across offices in New York, London, Singapore, and Tel Aviv, alongside a robust cloud technology platform.
The Role
As an Account Manager - Tech, you work at the intersection of product expertise, customer service, and strategic thinking. You are responsible for building and maintaining key client relationships and ensuring customers fully adopt the Kaltura platform to accelerate their business goals. You provide exceptional customer support, conduct detailed customer analysis, scope new initiatives, and champion customer success.
Day-to-Day Responsibilities
- Deliver outstanding product and analytical support to assigned accounts.
- Analyze customer data to identify trends and opportunities.
- Maintain a deep understanding of customer goals and align video usage to business outcomes.
- Collaborate with clients on creating roadmaps and establishing KPIs.
- Engage with customers via business reviews, health calls, and onsite visits.
Requirements
- 5+ years in an Enterprise Account Management role within technology/software.
- Experience working with Fortune 100 technology companies.
- BA/BS degree preferred or equivalent professional experience.
- Ability to travel up to 33% and manage 10+ accounts.
- Proven track record in meeting retention and organic growth targets.
- Experience with sales pipeline, forecasting, and executing the sales process.
- Senior level presence with excellent communication skills.
- Experience in selling and supporting AI solutions deployments.
Perks & Benefits
- Hybrid, flexible work environment.
- Zero employee premium health plan from day 1; dental and vision benefits.
- FSA and 401K with company match.
- Mobile plan and home internet reimbursement.
- Personal and professional development programs.
- Occasional cross-company long weekends.
Key Skills/Competency
- Account Management
- Customer Support
- Strategic Thinking
- Data Analysis
- Client Relationship
- Product Knowledge
- AI Solutions
- Technical Troubleshooting
- Sales Forecasting
- Collaboration
How to Get Hired at Kaltura
- Customize your resume: Tailor it with account management skills.
- Highlight experience: Emphasize tech and customer support.
- Research Kaltura: Understand their video and cloud initiatives.
- Prepare examples: Showcase successful account strategies.
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