Senior Security Investigator

Job Summary

In addition to the responsibilities listed below, this position is also responsible for serving as a senior investigator for the Corporate Security Investigations department in Kaiser Permanente, managing criminal, civil, and administrative investigations to support a variety of departments (e.g., Security Operations, Workplace Violence, Threat Management, Human Resources, Legal). This includes delivering expertise and coherence across assigned area(s) while ensuring consistent and repeatable service delivery, effective integration, alignment, and unity of effort across the frontline to establish and maintain a strong and adaptive security posture that aligns with organizational risk tolerance and business strategies. This position is also responsible for contributing to the development and deployment of the framework and organizational design of a security investigations and loss prevention program, including the governance, operating rhythm, systems, and tools necessary to execute standardized processes. This role will be responsible for managing complex investigations; processing crime scenes and maintaining evidence, interviewing witnesses, victims, and perpetrators; providing testimony in court or hearings; and recommending security solutions at the conclusion of their investigations. Finally, this role collaborating within and across teams at KP and with local, state, and federal law enforcement agencies, prosecutors, and other security experts working to promote unit and organizational goals.

Essential Responsibilities

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

Monitoring and Preventing Security Incidents

Leverages understanding of the security management plan to monitor premises, people, and systems (e.g., fire alarm, security, closed circuit television) to detect criminal violations or hazardous conditions in order to reduce crime, limit property loss, improve safety of physicians, employees and members, and minimize liability; maintains positive relationships with internal department stakeholders, physicians, employees, and members; uses judgment and discretion in resolving routine and non-routine security issues, which may include using protective equipment, with minimal guidance, escalating when appropriate; and identifies potential liability and security risks and alerts management.

Facility Access Control

Adheres to complex guidelines for facilities access control, which may include key control, ID badge management, controlling access to specific areas, locking and unlocking doors, providing emergency and after-hours access as appropriate, providing escorts to sensitive areas, traffic control, and vendor/patient/visitor/personnel access management.

Incident Response

Maintains awareness of all current emergencies, disasters, and other incidents at facilities, with consideration for their impact and severity, and communicates with both internal and external stakeholders. Participates in team response to emergencies, disasters, burglaries, and uncooperative or combative individuals. Completes complex tasks that support plan execution for emergency response (e.g., lockdown procedures) within their team. Conducts incident response training programs for security staff, employees, and physicians. Performs tasks essential to the investigation of security incidents. Evaluates security incident reports to identify trends and recommend improvements, with limited direction. Contributes to efforts to compile information on potential internal and external threats.

Compliance and Continuous Improvement

Uses advanced knowledge of safety and security laws, regulations, policies, procedures, and standards to independently determine and execute a course of action across a variety of work situations. Participates in training programs for area security staff. Contributes to the implementation of department policies. Proactively applies safety and security knowledge and training.

Key skills/competency

• Security Investigation
• Criminal Investigations
• Corporate Security
• Loss Prevention
• Crime Scene Processing
• Evidence Management
• Interview Techniques
• Threat Management
• Workplace Violence
• Security Policy Development