Technical Support Engineer @ K21Academy: Learn AI, Data & Cloud from Experts
placeHybrid
attach_money $60,000
businessHybrid
scheduleFull Time
Posted 14 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @k21academy.com
Recommended after applying
Job Details
About the Technical Support Engineer Role
K21 Academy is hiring for Technical Support roles to help learners excel in Python, AI/ML, Cloud (AWS, Azure) domains. This role focuses on Technical Training Support such as Lab Recording and Live Session Support.
Open Roles
- Python & AI/ML Basics
- Cloud – AWS & DevOps
Who Can Apply?
- Freshers with knowledge in Python or Cloud
- Strong communication skills
- Comfortable working weekends (evening hours)
- Basic computer skills & Google Docs proficiency
Key Responsibilities
- Develop hands-on lab guides to support training sessions
- Provide timely technical support and resolve learner queries (tickets)
- Collaborate with the content team to enhance lab content
Why Join K21 Academy?
- Be part of a mission to empower learners in Cloud and AI/ML
- Continuous learning and growth opportunities
- Work from anywhere
Key skills/competency
Python, AI/ML, AWS, Azure, DevOps, technical support, lab guides, communication, Google Docs, troubleshooting
How to Get Hired at K21Academy: Learn AI, Data & Cloud from Experts
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor skills to Python, Cloud, and support.
- Highlight Communication: Showcase strong communication and troubleshooting skills.
- Prepare Examples: Emphasize past lab guide or support experiences.
- Research K21Academy: Understand their mission and training approach.
📝 Interview Preparation Advice
Technical Preparation
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Review Python basics and scripting.
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Study cloud fundamentals on AWS and Azure.
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Practice lab guide creation and troubleshooting.
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Familiarize with live session support tools.
Behavioral Questions
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Describe a time you solved a tech problem.
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How do you manage tight deadlines?
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Explain handling unexpected work shifts.
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How do you collaborate with teammates?
Frequently Asked Questions
What qualifications does K21Academy seek for Technical Support Engineer?
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How does the Technical Support Engineer help learners at K21Academy?
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Is prior technical support experience required for K21Academy's Technical Support Engineer role?
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What work hours can one expect in this Technical Support Engineer role at K21Academy?
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