Technical Support Engineer
@ K21Academy: Learn AI, Data & Cloud from Experts

Hybrid
$60,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @k21academy.com
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Job Details

About the Technical Support Engineer Role

K21 Academy is hiring for Technical Support roles to help learners excel in Python, AI/ML, Cloud (AWS, Azure) domains. This role focuses on Technical Training Support such as Lab Recording and Live Session Support.

Open Roles

  • Python & AI/ML Basics
  • Cloud – AWS & DevOps

Who Can Apply?

  • Freshers with knowledge in Python or Cloud
  • Strong communication skills
  • Comfortable working weekends (evening hours)
  • Basic computer skills & Google Docs proficiency

Key Responsibilities

  • Develop hands-on lab guides to support training sessions
  • Provide timely technical support and resolve learner queries (tickets)
  • Collaborate with the content team to enhance lab content

Why Join K21 Academy?

  • Be part of a mission to empower learners in Cloud and AI/ML
  • Continuous learning and growth opportunities
  • Work from anywhere

Key skills/competency

Python, AI/ML, AWS, Azure, DevOps, technical support, lab guides, communication, Google Docs, troubleshooting

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How to Get Hired at K21Academy: Learn AI, Data & Cloud from Experts

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor skills to Python, Cloud, and support.
  • Highlight Communication: Showcase strong communication and troubleshooting skills.
  • Prepare Examples: Emphasize past lab guide or support experiences.
  • Research K21Academy: Understand their mission and training approach.

📝 Interview Preparation Advice

Technical Preparation

Review Python basics and scripting.
Study cloud fundamentals on AWS and Azure.
Practice lab guide creation and troubleshooting.
Familiarize with live session support tools.

Behavioral Questions

Describe a time you solved a tech problem.
How do you manage tight deadlines?
Explain handling unexpected work shifts.
How do you collaborate with teammates?

Frequently Asked Questions