Clinical Operations Associate Medical Assistant

Who We Are

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. Our virtual primary care platform is enhanced by an AI copilot to complete initial patient intake, summarizing relevant EMR history, and generating comprehensive notes to reduce non-clinical tasks for providers. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, allowing clinicians to act as true primary care providers without sacrificing scope or continuity of care.

As a venture-backed startup with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is positioned for sustained growth. We are expanding partnerships with major health systems like Cedars-Sinai, Hackensack Meridian Health, and Hartford HealthCare, improving care accessibility and quality by integrating technology with human expertise. Our providers are credentialed at these academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform extends existing healthcare systems, benefiting from built-in specialist networks and social services to seamlessly serve communities. This unique care model allows us to deliver high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid. Join us in our mission to deliver smarter, simpler healthcare of the future – today!

About the Role

We are seeking a compassionate and organized Clinical Operations Associate Medical Assistant to join our team. The successful candidate will primarily assist LPNs and doctors in various non-medical tasks, ensuring smooth clinical operations and exceptional patient experience.

Key Responsibilities

• Assist the LPN in non-medical tasks, including referrals, care plans, and prior authorizations.
• Train Care Concierge on urgent duties, such as urgent referrals.
• Serve as an expert in various operational tasks.
• Act as a liaison between patients, clinical operations, and healthcare providers.
• Establish close relationships with patients and serve as their primary point of contact.
• Build relationships with clients, organization members, and healthcare providers.
• Coordinate appointments and schedule follow-up visits.
• Conduct intake assessment, needs assessment, treatment planning, and reassessment services.
• Provide information about treatment options and resources.
• Communicate with Care Team members (Care Coordinators, primary care physicians, and other health care providers) to facilitate client care.
• Connect patients with support services, such as financial assistance programs.
• Assist with insurance claims and appeals.
• Register patients and maintain detailed records of patient interactions and progress.
• Initiate outreach and missed appointment procedures, as necessary.
• Maintain strict confidentiality in accordance with HIPAA policies.
• Perform other duties as assigned.

Qualifications

• Proven experience as a Medical Assistant.
• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic approach when working with clients.
• Strong communication and interpersonal skills, with the ability to speak concisely to clients and Care Team members.
• Ability to work well under pressure and handle sensitive information with confidentiality.
• Strong organizational and time management skills.
• Flexible and adaptable in response to changing client and healthcare providers’ needs.
• Experience working in Epic or other EMRs is preferred.
• Experience with referrals is preferred.
• Account management experience.
• Technical troubleshooting skills.
• High school diploma or equivalent; Medical Assistant certification preferred.
• Must be available to work Pacific Time hours.

Benefits & Perks

• Monthly social committees for company events.
• 18 vacation days, 5 sick days, and 2 personal days.
• 9 company holidays.
• Stock options for every full-time employee.
• Paid parental leave.
• 401k benefit.
• Competitive health, dental, and vision insurance options.

Compensation

The compensation for this role ranges from $45,000 USD to $55,000 USD, based on industry benchmarks, candidate experience, and expertise.

Equal Opportunity Employer

K Health is an Equal Opportunity Employer, committed to considering all applicants regardless of race, ethnicity, religion, color, national origin, and other protected classes. We strive to build diverse teams and cultivate an inclusive environment where everyone can thrive.

Hiring Process Integrity

We are committed to maintaining the integrity of our hiring process. All official communication from K Health will come from email addresses ending in @khealth.com. K Health will never ask for financial information during recruitment. Our official job postings are listed on our website and reputable job boards only.

Key skills/competency

• Medical Assistant
• Care Coordination
• EMR Systems
• Epic
• Referrals
• Patient Liaison
• HIPAA Compliance
• Communication Skills
• Organizational Skills
• Time Management