Consumer Electronics Technician

About JustAnswer

JustAnswer, a Pearl brand, was founded in 2003 and is headquartered in San Francisco. Our mission is to help people by democratizing professional services, connecting customers with verified and vetted Experts who provide reliable answers around the clock and within any budget. JustAnswer members gain access to over 12,000 doctors, lawyers, tech support specialists, mechanics, veterinarians, home repair pros, and more. Over two decades, we've connected 22 million customers across 196 countries with qualified Experts, answering more than 25 million questions. Pearl serves as the parent company, providing strategic direction and infrastructure, while Experts engage directly with customers through the JustAnswer platform.

General Summary: Become a Valued Expert

Joining JustAnswer as a valued Expert means leveraging your specialized knowledge to guide customers through life's inquiries and challenges. Our platform offers a unique opportunity to connect directly with customers, delivering tailored solutions and advice via chat or phone consultations. This role stands out due to its unparalleled flexibility: you set your own schedule and work remotely, enabling a perfect work-life balance. It's an ideal fit for diverse individuals, from active professionals and business owners to retirees seeking to supplement their income. Beyond financial rewards, becoming part of our esteemed Expert network allows you to make a significant impact while continuously expanding your expertise through varied interactions and ongoing professional development. Join us in our mission to make a positive impact, one answer at a time.

How the Role Works

• Review and Process Customer Inquiries: Utilize the JustAnswer platform to review incoming customer questions, including a brief overview and their preferred communication method (phone or chat), ensuring you understand their needs before proceeding.
• Expert Selection of Questions: Choose questions aligned with your expertise and personal preference. You have the flexibility to decide whether you communicate solely via chat, phone, or a combination, optimizing your efficiency in assisting customers.
• Initiate Contact with Customers: Once you've selected questions you can confidently address, initiate contact. Chat-based questions are answered directly through the platform, while phone inquiries are handled via phone, providing personalized assistance.
• Handling Delays and Additional Questions: If there are delays in customer responses, you can select and address additional questions, ensuring your time is utilized effectively and you can assist more customers.
• Follow-Up Support: Customers can request your assistance for follow-up calls, facilitating continuous support and allowing you to provide ongoing guidance, ensuring satisfaction and building trust.
• Outstanding Customer Service: Showcase your expertise, fostering trust and enhancing customer satisfaction. Your exceptional service skills contribute to a positive experience, boosting confidence in your ability to effectively address inquiries.
• Flexibility in Scheduling: Enjoy the freedom to work remotely from anywhere, setting your own hours and choosing the volume and types of questions to tackle. Whether part-time or full-time, you can offer online assistance at your convenience, customizing your work arrangement to fit your lifestyle.

What You'll Bring

• Demonstrated expertise in your field, requiring no additional training.
• Proficiency in clear and concise communication.
• Exemplary accuracy and attention to detail.
• Genuine passion for assisting others and a strong service-oriented mindset.
• High level of confidence, enthusiasm, and positivity.
• Exceptional verbal and written communication skills.
• Access to a computer and/or smartphone.
• Dependable internet connectivity.
• Capability to work autonomously.

Fields of Specialties and Sub-specialties Needed

• Camera and Video
• Car Electronics
• Cell Phones
• Electronic Musical Instruments
• E-Readers
• Exercise Equipment
• Game Systems
• GPS
• Home Security Systems
• Office Equipment
• Phone Systems
• TV and Home Theater-Stereo
• UK Electronics

Qualifications

• MECP or ISCET certification
• Or 2 years of consumer electronics employment (such. as television, car audio, home security, phone, gaming systems, streaming devices, electronic musical instruments, home fitness equipment repair, and other consumer electronics-specific services)

Key skills/competency

• Consumer Electronics Repair
• Technical Support
• Troubleshooting
• Customer Service
• Remote Work
• Diagnostic Skills
• Communication Skills
• Problem-Solving
• Product Knowledge
• Autonomous Work