Computer Expert

About JustAnswer

JustAnswer is a San Francisco-based company founded in 2003 with a mission to help people. The platform connects customers with verified experts across various fields including doctors, lawyers, tech support, mechanics, and more. Over the last 20 years, more than 22 million customers in 196 countries have benefited from over 25 million expert responses.

General Summary

As a Computer Expert at JustAnswer, you will provide tailored solutions to customer inquiries via chat or phone. Enjoy the freedom of setting your own schedule while working remotely. This role is ideal for professionals seeking flexible engagement, be it part-time or full-time, and offers a chance to make a positive impact while growing professionally.

How It Works

• Review and process customer inquiries on the JustAnswer platform.
• Select questions that match your expertise and preferred communication method.
• Initiate contact with customers via chat or phone for personalized support.
• Handle any delays and answer additional questions to maximize your efficiency.
• Provide follow-up support and ensure outstanding customer service.
• Enjoy flexible scheduling and the possibility to work remotely.

What You’ll Bring

• Demonstrated expertise in computer repair and technical support.
• Clear, concise, and effective communication skills.
• Exceptional attention to detail and accuracy.
• A genuine passion for assisting others with a service-oriented mindset.
• Professional IT certifications or a relevant degree with at least 2 years work history.
• Access to a computer or smartphone and reliable internet connectivity.

Fields of Specialties

• General Computer Repair
• Computer Hardware
• Email
• Laptop
• Mac
• Networking
• Printers

Key Skills/Competency

Computer Repair, Technical Support, IT Certification, Networking, Hardware, Remote Work, Customer Service, Communication, Flexibility, Problem-solving