EWP L2 Client Support Engineer
@ Julius Baer

Madrid, Community of Madrid, Spain
CHF 90,000
On Site
Full Time
Posted 1 day ago

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Job Details

EWP L2 Client Support Engineer at Julius Baer

At Julius Baer, we celebrate the unique qualities you bring to the table. Join our EWP Level-2 Support Team where you will provide advanced technical support to internal end users. You will troubleshoot complex issues focusing on Microsoft Windows 11, Microsoft 365, and Adobe solutions.

Your Challenge

You will:

  • Analyze and troubleshoot technical issues in the Windows 11 environment.
  • Provide Level-2 support for Microsoft 365 applications including Outlook, Excel, and OneDrive.
  • Support and maintain PDF and Adobe solutions such as Adobe Acrobat.
  • Collaborate with Level-1 support and engineering teams to resolve escalated issues.
  • Document troubleshooting steps and contribute to process improvements.

Your Profile

The ideal candidate will have strong technical expertise in enterprise workspace platforms, proven second-level support experience (preferably in banking or financial services), excellent problem-solving skills, and effective communication abilities. You must be able to prioritize tasks, meet deadlines, and maintain precise documentation.

Key skills/competency

Microsoft Windows 11, Microsoft 365, Adobe, troubleshooting, IT support, enterprise workspace, remote access, analytical, documentation, collaboration

How to Get Hired at Julius Baer

🎯 Tips for Getting Hired

  • Research Julius Baer: Learn about their mission and technical standards.
  • Customize your resume: Emphasize IT support and troubleshooting skills.
  • Highlight relevant experiences: Focus on Windows and Adobe expertise.
  • Prepare for technical discussions: Review support processes and case studies.
  • Practice communication: Demonstrate clear and precise problem-solving narratives.

📝 Interview Preparation Advice

Technical Preparation

Review Windows 11 troubleshooting guides.
Practice resolving Microsoft 365 issues.
Familiarize with Adobe Acrobat functionalities.
Study enterprise workspace platform documentation.

Behavioral Questions

Describe handling high-pressure support scenarios.
Explain effective team communication examples.
Discuss time management under multiple priorities.
Share experience in collaborative problem resolution.

Frequently Asked Questions