Vice President, Onboarding for Client Operations
@ JPMorganChase

Boston, MA
$200,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @jpmorganchase.com
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Job Details

Overview

Join the team at JPMorganChase as a Vice President, Onboarding for Client Operations. Leverage your expertise in control management and data analysis to enhance client service teams and drive operational efficiency.

Role Responsibilities

Lead strategic onboarding for new clients ensuring seamless account setup and service delivery across multiple work streams including IBOR, Reconciliations, Oversight, and Reporting.

  • Partner with cross-functional teams including Product, Technology, and Operations.
  • Develop and implement onboarding strategies aligned with client needs.
  • Establish governance and oversight models for post go-live support.
  • Implement anti-fraud measures to protect clients and the bank.
  • Monitor KPIs and SLAs for compliance and performance.
  • Manage projects with detailed planning and resource allocation.
  • Build strong client relationships as the primary contact.
  • Lead and mentor teams toward continuous improvement.
  • Ensure adherence to regulatory requirements and internal policies.

Required Qualifications & Skills

Minimum 7+ years in investment operations or client services with proven leadership and strategic planning skills. Expertise in anti-fraud strategies, process automation, and conflict management is required. Strong digital literacy and communication skills are essential.

Preferred Qualifications

Experience within banking or financial services, deep knowledge of banking software and data analytics tools, and an MBA or advanced degree are preferred.

About JPMorganChase

JPMorganChase is one of the oldest and most reputed financial institutions offering innovative financial solutions worldwide. The company provides competitive rewards and a comprehensive benefits package.

Key skills/competency

  • Onboarding
  • Client Operations
  • Leadership
  • Investment Operations
  • Project Management
  • Strategic Planning
  • Anti-fraud
  • Process Automation
  • Data Analysis
  • Risk Mitigation
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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Research JPMorganChase culture: Understand company values and recent news.
  • Customize your resume: Highlight onboarding and client operations skills.
  • Showcase leadership: Emphasize team management and strategic planning.
  • Prepare for interviews: Focus on fraud prevention and process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review investment operations systems and tools.
Familiarize with IBOR and reconciliation processes.
Study digital banking software trends.
Practice project planning techniques.

Behavioral Questions

Describe a past leadership challenge.
Explain conflict resolution with team members.
Discuss handling high-pressure situations.
Share a successful client management story.

Frequently Asked Questions