UX Conversation Designer Senior Associate
JPMorganChase
Job Overview
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Job Description
Overview
Shape the future of User Experience and Conversational AI design with strategic initiatives that blend business needs, user insights, and cutting-edge AI technologies.
Role Summary
As a UX Conversation Designer Senior Associate in the Employee Experience team, you will design and develop the conversational experience for the internal Employee Assistant. This role requires expertise in Conversation Design, Design Thinking, UX Research, and familiarity with large language models (LLMs) to drive innovative and user-centric solutions.
Key Responsibilities
- Design AI-powered end-to-end use case flows using chat, voice, or multimodal interfaces.
- Conduct usability and observational research to gather insights.
- Create wireframes, prototypes, decision trees, and conversational flows.
- Collaborate with cross-functional teams including ML and product groups.
- Operate within a Design System to maintain visual and conversational design consistency.
Required Qualifications & Skills
- 3+ years of experience in UX, Conversational AI, or similar design roles.
- Proficiency with conversation design platforms such as MindStudio, Dialogflow, or similar.
- Experience deploying AI solutions like chatbots and virtual assistants.
- Ability to conduct user research and translate feedback into design iterations.
- Understanding of inclusive design practices and accessibility guidelines.
Preferred Qualifications
- Experience with prompt playgrounds like MindStudio.
- Background in enterprise environments, preferably financial services.
- Ability to integrate technical constraints and opportunities into design.
About JPMorganChase
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions worldwide. With a history spanning over 200 years, the firm is a leader in various financial services and prioritizes diversity, inclusion, and innovation.
Key skills/competency
- UX Design
- Conversation Design
- LLMs
- Design Thinking
- UX Research
- Prototyping
- Inclusive Design
- Agile
- Cross-functional Collaboration
- Data-driven Analysis
How to Get Hired at JPMorganChase
- Research JPMorganChase: Understand the company culture and financial services.
- Customize your resume: Highlight UX and Conversational AI skills.
- Showcase projects: Demonstrate your design thinking and workflow.
- Prepare for interviews: Focus on technical and user research discussions.
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