Technology Support Specialist
JPMorganChase
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Role Overview
Step into the role of Technology Support Specialist, where your expertise shapes the seamless tech experience in a dynamic cultural environment within JPMorganChase's Corporate Data Center Services Team. You will be a key part of a team that leverages best practices to support day-to-day technology activities, assisting and troubleshooting hardware, software, and technology issues while upholding a high level of customer satisfaction.
Job Responsibilities
- Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures.
- Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
- Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.
- Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions.
Required Qualifications, Capabilities, And Skills
- Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support.
- Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues.
- Baseline knowledge of typical technology operational issues.
- Ability to balance tasks while documenting outcomes.
Preferred Qualifications, Capabilities, And Skills
- Familiarity with troubleshooting techniques for hardware, software, and technology systems.
- Capability to document issues, procedures, and root cause analysis.
About JPMorganChase
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Key skills/competency
- IT Support
- Troubleshooting
- Hardware Support
- Software Support
- Networking Basics
- Incident Management
- Customer Service
- Problem-Solving
- Diagnostic Tools
- Service Request Management
How to Get Hired at JPMorganChase
- Research JPMorganChase's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to innovation and client service.
- Tailor your resume for IT support: Highlight experience in first-line support, problem-solving, and customer service, aligning keywords with the Technology Support Specialist job description.
- Showcase technical aptitude: Emphasize any exposure to hardware, software, and network troubleshooting, as well as familiarity with diagnostic and incident management tools.
- Prepare for behavioral interviews: Practice articulating experiences where you demonstrated strong problem-solving, customer interaction, and teamwork skills, especially in a fast-paced environment.
- Demonstrate an interest in financial technology: Express understanding of how technology supports a global financial institution, showcasing your commitment to the sector.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background