6 days ago
Technology Support Specialist
JPMorganChase
On Site
Full Time
$60,000
Belleville, MI
Job Overview
Job TitleTechnology Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$60,000
LocationBelleville, MI
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Job Description
Technology Support Specialist at JPMorganChase
Step into the pivotal role of Technology Support Specialist within JPMorganChase's Corporate Data Center Services Team, where your expertise ensures a seamless technological experience in a dynamic cultural environment. This position involves leveraging best practices to support daily technology activities, assisting with troubleshooting hardware, software, and various technology issues across the firm. You will be instrumental in executing tasks efficiently, driving continuous improvement in service delivery, and consistently upholding a high level of customer satisfaction.
Job Responsibilities
- Provide basic first-line support for hardware, software, and technology issues via live chat and service requests, adhering to established processes and procedures.
- Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
- Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.
- Contribute to the improvement of existing processes and procedures by identifying optimization areas and providing constructive feedback on potential solutions.
Required Qualifications, Capabilities, and Skills
- Up to 6 months of experience in problem-solving and delivering first contact end-user support to resolve real-time issues, including hardware, software, and network support.
- Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks for system issue resolution.
- Baseline knowledge of typical technology operational issues.
- Ability to manage multiple tasks while thoroughly documenting outcomes.
- Flexibility to work varying days, including every other weekend, with shifts from 11:45 PM to 12:15 PM.
Preferred Qualifications, Capabilities, and Skills
- Familiarity with comprehensive troubleshooting techniques for hardware, software, and technology systems.
- Capability to meticulously document issues, procedures, and root cause analyses.
Key skills/competency
- End-user support
- Hardware troubleshooting
- Software troubleshooting
- Network support
- Problem-solving
- Live chat support
- Incident management
- Service request management
- Diagnostic tools
- Customer satisfaction
How to Get Hired at JPMorganChase
- Research JPMorganChase's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your resume to highlight experience in end-user support, troubleshooting, and incident management relevant to JPMorganChase's Technology Support Specialist role.
- Prepare for technical questions: Brush up on hardware components, networking basics, and common operational issues specific to tech support roles at a large financial institution.
- Practice behavioral interviews: Be ready to discuss how you handle customer satisfaction, problem-solving, and working in a fast-paced corporate data center environment at JPMorganChase.
- Network strategically: Connect with current and former JPMorganChase employees on LinkedIn to gain insights and potential referrals for technology support positions.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of experience is JPMorganChase looking for in a Technology Support Specialist?
02What are the typical shift hours for a Technology Support Specialist at JPMorganChase?
03How important is customer satisfaction for a Technology Support Specialist at JPMorganChase?
04What tools will a Technology Support Specialist use at JPMorganChase?
05Does JPMorganChase offer growth opportunities for Technology Support Specialists?
06What are the key technical skills needed for this Technology Support Specialist role at JPMorganChase?
07How can I demonstrate my problem-solving skills during the JPMorganChase interview for this role?
08Is documentation a significant part of the Technology Support Specialist role at JPMorganChase?
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