Technology Support Senior Specialist
@ JPMorganChase

Jersey City, NJ
$115,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @jpmorganchase.com
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Job Details

Overview

Embark on a career where innovation meets support. As a Technology Support Senior Specialist at JPMorganChase, you will assist customers with high quality support and satisfaction within the Corporate Data Center Services Team.

Job Responsibilities

  • Provide first-line support for hardware, software, and technology issues.
  • Resolve challenges efficiently while adhering to established procedures.
  • Coordinate resources for timely, high-quality internal support.
  • Utilize problem-solving techniques and diagnostic tools.

Required Qualifications

  • 6+ months of experience in first-contact solutions and end user support.
  • Experience with live chat, incident/service request management, and runbooks.
  • Baseline knowledge of operational management and excellence.
  • Ability to document outcomes effectively.

Preferred Qualifications

  • Familiarity with troubleshooting techniques for hardware, software, and tech systems.
  • Experience in documenting issues, procedures, and root cause analysis.

About JPMorganChase

JPMorganChase is one of the oldest financial institutions, providing innovative financial solutions globally. With a 200-year legacy, they are leaders in various financial sectors including investment banking and commercial banking. The company offers competitive rewards, benefits, and promotes a diverse work environment.

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • Hardware
  • Software
  • Customer Service
  • Incident Management
  • Diagnostic Tools
  • Documentation
  • Runbooks
  • Corporate Support
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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Research JPMorganChase culture: Study their mission and values online.
  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Practice common technical questions: Prepare for real-time problem solving.
  • Showcase customer support experience: Emphasize successful issue resolution.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting methodologies for hardware and software.
Practice using diagnostic tools and runbooks.
Revise system networking basics and protocols.
Understand corporate IT support best practices.

Behavioral Questions

Describe a challenging support experience.
Explain time management under pressure.
Share an instance of teamwork success.
Discuss handling customer dissatisfaction.

Frequently Asked Questions