Technology Support Senior Specialist @ JPMorganChase
placeJersey City, NJ
attach_money $115,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @jpmorganchase.com
Recommended after applying
Job Details
Overview
Embark on a career where innovation meets support. As a Technology Support Senior Specialist at JPMorganChase, you will assist customers with high quality support and satisfaction within the Corporate Data Center Services Team.
Job Responsibilities
- Provide first-line support for hardware, software, and technology issues.
- Resolve challenges efficiently while adhering to established procedures.
- Coordinate resources for timely, high-quality internal support.
- Utilize problem-solving techniques and diagnostic tools.
Required Qualifications
- 6+ months of experience in first-contact solutions and end user support.
- Experience with live chat, incident/service request management, and runbooks.
- Baseline knowledge of operational management and excellence.
- Ability to document outcomes effectively.
Preferred Qualifications
- Familiarity with troubleshooting techniques for hardware, software, and tech systems.
- Experience in documenting issues, procedures, and root cause analysis.
About JPMorganChase
JPMorganChase is one of the oldest financial institutions, providing innovative financial solutions globally. With a 200-year legacy, they are leaders in various financial sectors including investment banking and commercial banking. The company offers competitive rewards, benefits, and promotes a diverse work environment.
Key Skills/Competency
- Technical Support
- Troubleshooting
- Hardware
- Software
- Customer Service
- Incident Management
- Diagnostic Tools
- Documentation
- Runbooks
- Corporate Support
How to Get Hired at JPMorganChase
🎯 Tips for Getting Hired
- Research JPMorganChase culture: Study their mission and values online.
- Customize your resume: Highlight technical support and troubleshooting skills.
- Practice common technical questions: Prepare for real-time problem solving.
- Showcase customer support experience: Emphasize successful issue resolution.
📝 Interview Preparation Advice
Technical Preparation
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Review troubleshooting methodologies for hardware and software.
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Practice using diagnostic tools and runbooks.
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Revise system networking basics and protocols.
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Understand corporate IT support best practices.
Behavioral Questions
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Describe a challenging support experience.
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Explain time management under pressure.
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Share an instance of teamwork success.
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Discuss handling customer dissatisfaction.
Frequently Asked Questions
What technical skills are crucial for the Technology Support Senior Specialist at JPMorganChase?
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What are the expected responsibilities for this role at JPMorganChase?
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How is performance measured for the Technology Support Senior Specialist at JPMorganChase?
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What qualifications are required at JPMorganChase for this technical support role?
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