Technology Support III
@ JPMorganChase

Hyderabad, Telangana, India
$100,000
On Site
Full Time
Posted 22 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @jpmorganchase.com
Recommended after applying

Job Details

Job Overview

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Chief Technology Office team at JPMorganChase, you will ensure the operational stability, availability, and performance of our production application flows. A focus on continuous improvement defines your role as you troubleshoot, maintain, escalate, and resolve production service interruptions for both internally and externally developed systems to create a seamless user experience.

Job Responsibilities

  • Deliver end-to-end application/infrastructure service to support business operations.
  • Maintain day-to-day system operations ensuring stability and availability.
  • Monitor production environments for anomalies using observability tools.
  • Escalate issues and communicate solutions to business and technology stakeholders.
  • Analyze trends to handle incident, problem, and change management effectively.

Required Qualifications and Skills

  • 3+ years of experience in troubleshooting and maintaining IT services.
  • Knowledge of large-scale application or infrastructure environments both on premises and public cloud.
  • Experience in using observability and monitoring tools.
  • Familiarity with ITIL framework processes.

Preferred Qualifications

  • Experience with general purpose programming languages and automation scripting.
  • Understanding of public cloud technologies.

Key skills/competency

  • Technology Support III
  • Operational Stability
  • Monitoring
  • Troubleshooting
  • ITIL
  • Production Systems
  • Cloud
  • Observability
  • Automation
  • Incident Management
Apply without a personalized resume

How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Research JPMorganChase's mission: Understand company culture and values.
  • Customize your resume: Highlight experience in tech support.
  • Emphasize observability skills: Detail monitoring tool expertise.
  • Prepare for behavioral questions: Share incident resolution examples.
  • Practice technical scenarios: Review ITIL and cloud basics.

📝 Interview Preparation Advice

Technical Preparation

Review system monitoring tools and logs.
Practice resolving production incidents with simulations.
Study ITIL framework processes in detail.
Refresh scripting and cloud automation basics.

Behavioral Questions

Describe a time you handled a production issue.
Explain decision-making during critical incidents.
Discuss teamwork in resolving system outages.
Share an example of proactive improvement suggestions.

Frequently Asked Questions