Technology Support III

Job Overview

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Chief Technology Office team at JPMorganChase, you will ensure the operational stability, availability, and performance of our production application flows. A focus on continuous improvement defines your role as you troubleshoot, maintain, escalate, and resolve production service interruptions for both internally and externally developed systems to create a seamless user experience.

Job Responsibilities

• Deliver end-to-end application/infrastructure service to support business operations.
• Maintain day-to-day system operations ensuring stability and availability.
• Monitor production environments for anomalies using observability tools.
• Escalate issues and communicate solutions to business and technology stakeholders.
• Analyze trends to handle incident, problem, and change management effectively.

Required Qualifications and Skills

• 3+ years of experience in troubleshooting and maintaining IT services.
• Knowledge of large-scale application or infrastructure environments both on premises and public cloud.
• Experience in using observability and monitoring tools.
• Familiarity with ITIL framework processes.

Preferred Qualifications

• Experience with general purpose programming languages and automation scripting.
• Understanding of public cloud technologies.

Key skills/competency

• Technology Support III
• Operational Stability
• Monitoring
• Troubleshooting
• ITIL
• Production Systems
• Cloud
• Observability
• Automation
• Incident Management