Technology Support II
@ JPMorganChase

Hyderabad, Telangana, India
$85,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @jpmorganchase.com
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Job Details

About the Role

Join a dynamic team shaping the tech backbone of JPMorganChase's operations where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Employee Platforms team, you will play a vital role in ensuring the operational stability, availability, and performance of production application flows.

Job Responsibilities

  • Analyze and troubleshoot production application flows.
  • Improve operational stability and availability.
  • Monitor production environments for anomalies using observability tools.
  • Assist in escalation and communication of issues and solutions.
  • Identify trends and manage incidents, problems, and changes.

Required Qualifications

  • 2+ years of experience troubleshooting and maintaining IT services.
  • Knowledge of large-scale tech environments on premises or public cloud.
  • Experience with observability and monitoring tools.
  • Familiarity with ITIL framework processes.

Preferred Qualifications

  • Knowledge of general purpose programming languages or automation scripting.
  • Ability to implement ideas to solve business problems.
  • Passion for learning new technologies and innovative solutions.

Key skills/competency

troubleshooting, stability, monitoring, ITIL, production, observability, scripting, communication, incident management, innovation

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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your skills to match IT support roles.
  • Research JPMorganChase: Understand their culture and technological priorities.
  • Prepare for technical questions: Focus on troubleshooting and monitoring tools.
  • Practice communication skills: Highlight incident management experiences.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting processes and observability tools.
Study ITIL incident management procedures.
Practice technical problem solving scenarios.
Refresh knowledge on production system monitoring.

Behavioral Questions

Describe a challenging incident resolution experience.
Explain teamwork in crisis resolution.
Demonstrate communication with stakeholders.
Discuss adapting to rapid change.

Frequently Asked Questions