1 day ago
Technology Support II
JPMorganChase
On Site
Full Time
$105,000
Bengaluru, Karnataka, India
Job Overview
Job TitleTechnology Support II
Job TypeFull Time
Offered Salary$105,000
LocationBengaluru, Karnataka, India
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Job Description
Job Summary: Technology Support II at JPMorganChase
As a Technology Support II in JPMorganChase within Corporate Technology, you will play a crucial role in ensuring seamless user experiences and operational stability. This position focuses on troubleshooting and resolving service interruptions, while actively contributing to ongoing improvements within the technology landscape.
Job Responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations.
- Improve operational stability and availability through participation in problem management initiatives.
- Monitor production environments for anomalies and effectively address issues using standard observability tools.
- Escalate and communicate critical issues and their resolutions to business and technology stakeholders.
- Identify trends and assist in managing incidents, problems, and changes across technology systems and infrastructure.
Required Qualifications, Capabilities, And Skills
- Formal training or certification on software engineering concepts along with 2+ years of applied experience.
- Demonstrated knowledge of applications or infrastructure within a large-scale technology environment, whether on-premises or public cloud.
- Exposure to observability and monitoring tools and techniques.
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Preferred Qualifications, Capabilities, And Skills
- Knowledge of general-purpose programming languages or automation scripting.
Key skills/competency
- Production Support
- Troubleshooting
- Incident Management
- Problem Management
- ITIL
- Observability Tools
- Application Support
- Infrastructure Support
- Public Cloud
- Automation Scripting
How to Get Hired at JPMorganChase
- Research JPMorganChase's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight experience in technology support, ITIL, and troubleshooting for the Technology Support II role.
- Showcase technical expertise: Prepare to discuss your experience with observability tools, public cloud, and large-scale infrastructure in interviews.
- Demonstrate problem-solving skills: Be ready to share specific examples of how you've resolved complex technical issues and improved operational stability.
- Network effectively: Connect with current JPMorganChase employees on LinkedIn to gain insights and potentially secure internal referrals.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of prior experience is crucial for a Technology Support II role at JPMorganChase?
02How does JPMorganChase leverage ITIL in its Technology Support II operations?
03What specific observability tools should a Technology Support II candidate be familiar with at JPMorganChase?
04What are the primary responsibilities of a Technology Support II at JPMorganChase in terms of service delivery?
05Is knowledge of programming or scripting beneficial for the Technology Support II position at JPMorganChase?
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