Technology Support II
@ JPMorganChase

Hyderabad, Telangana, India
$85,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @jpmorganchase.com
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Job Details

About the Role

Join a dynamic team shaping the tech backbone of JPMorganChase operations where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Employee Platforms team, you play a vital role ensuring operational stability, availability, and performance of our production application flows.

Job Responsibilities

  • Analyze and troubleshoot production application flows.
  • Improve operational stability and availability.
  • Monitor production environments using observability tools.
  • Assist in escalation and communication of issues.
  • Identify trends and support incident, problem, and change management.

Required Qualifications, Capabilities, And Skills

  • 2+ years troubleshooting and IT service support experience.
  • Experience with large-scale technology environments.
  • Exposure to observability and monitoring techniques.
  • Familiarity with ITIL framework processes.

Preferred Qualifications, Capabilities, And Skills

  • Knowledge of programming languages or automation scripting.
  • Ability to implement innovative solutions for business problems.
  • Passion for learning new technologies.

Key skills/competency

  • Troubleshooting
  • Operational Stability
  • Observability
  • Incident Management
  • ITIL
  • Monitoring Tools
  • Automation
  • Communication
  • Programming
  • Innovation
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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant troubleshooting and ITIL experience.
  • Research JPMorganChase: Understand their operations and technology.
  • Prepare for technical interviews: Practice questions on system monitoring.
  • Leverage observability tools: Demonstrate your practical understanding.

📝 Interview Preparation Advice

Technical Preparation

Review observability tool usage.
Practice system troubleshooting scenarios.
Study ITIL and infrastructure practices.
Refresh scripting and automation basics.

Behavioral Questions

Describe conflict resolution in your past roles.
Explain a time you managed critical incidents.
Discuss adapting under pressure in tech support.
Share a situation of continuous process improvement.

Frequently Asked Questions