Technology Support II @ JPMorganChase
placeHyderabad, Telangana, India
attach_money $85,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @jpmorganchase.com
Recommended after applying
Job Details
About the Role
Join a dynamic team shaping the tech backbone of JPMorganChase operations where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Employee Platforms team, you play a vital role ensuring operational stability, availability, and performance of our production application flows.
Job Responsibilities
- Analyze and troubleshoot production application flows.
- Improve operational stability and availability.
- Monitor production environments using observability tools.
- Assist in escalation and communication of issues.
- Identify trends and support incident, problem, and change management.
Required Qualifications, Capabilities, And Skills
- 2+ years troubleshooting and IT service support experience.
- Experience with large-scale technology environments.
- Exposure to observability and monitoring techniques.
- Familiarity with ITIL framework processes.
Preferred Qualifications, Capabilities, And Skills
- Knowledge of programming languages or automation scripting.
- Ability to implement innovative solutions for business problems.
- Passion for learning new technologies.
Key skills/competency
- Troubleshooting
- Operational Stability
- Observability
- Incident Management
- ITIL
- Monitoring Tools
- Automation
- Communication
- Programming
- Innovation
How to Get Hired at JPMorganChase
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant troubleshooting and ITIL experience.
- Research JPMorganChase: Understand their operations and technology.
- Prepare for technical interviews: Practice questions on system monitoring.
- Leverage observability tools: Demonstrate your practical understanding.
📝 Interview Preparation Advice
Technical Preparation
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Review observability tool usage.
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Practice system troubleshooting scenarios.
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Study ITIL and infrastructure practices.
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Refresh scripting and automation basics.
Behavioral Questions
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Describe conflict resolution in your past roles.
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Explain a time you managed critical incidents.
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Discuss adapting under pressure in tech support.
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Share a situation of continuous process improvement.
Frequently Asked Questions
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