Technology Support II
@ JPMorganChase

Bengaluru, Karnataka, India
$90,000
On Site
Full Time
Posted 7 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @jpmorganchase.com
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Job Details

About the Role

Join a dynamic team shaping the tech backbone of our operations at JPMorganChase. As a Technology Support II team member in Corporate Technology, you will ensure operational stability, availability, and performance of production application flows.

Job Responsibilities

  • Analyze and troubleshoot production application flows.
  • Improve operational stability and participate in problem management.
  • Monitor production environments using observability tools.
  • Assist with escalation and communication of issues.
  • Identify trends and support incident, problem, and change management.

Required Qualifications & Skills

  • Formal training or certification in software engineering.
  • 2+ years of applied experience.
  • Knowledge of large-scale applications/infrastructure.
  • Experience with observability and monitoring tools.
  • Proficiency in SQL, PL/SQL, UNIX Shell, and Python.
  • Familiarity with ITIL framework processes.
  • Experience with Dynatrace and Splunk.

Preferred Qualifications

  • Experience with additional programming languages or automation scripting.
  • Understanding of Apache, Tomcats, and TomEE.
  • Knowledge of Cloud technologies.
  • Experience within the Banking Domain.

Key skills/competency

  • troubleshooting
  • observability
  • SQL
  • Python
  • UNIX
  • ITIL
  • incident management
  • monitoring
  • cloud
  • banking
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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Research JPMorganChase culture: Understand their operations and technology focus.
  • Customize your resume: Highlight experience in troubleshooting and SQL.
  • Prepare for technical questions: Review observability tools and ITIL concepts.
  • Showcase communication skills: Emphasize incident management experience.

📝 Interview Preparation Advice

Technical Preparation

Review SQL and PL/SQL queries.
Practice UNIX Shell and Python scripting.
Study ITIL and incident management frameworks.
Familiarize with Dynatrace and Splunk tools.

Behavioral Questions

Describe a time you resolved a technical issue.
Explain effective incident communication methods.
Share a problem-solving experience under pressure.
Discuss teamwork during system disruptions.

Frequently Asked Questions