Technology Support II - AWS, Kubernetes
JPMorganChase · Mumbai, Maharashtra, India
- On site
- Full-time
- $110,000 / year
- Mumbai, Maharashtra, India
Job highlights
- Ensure operational stability of production application flows.
- Troubleshoot and resolve production service interruptions.
- Implement infrastructure as code using AWS and Kubernetes.
- Collaborate on CI/CD pipelines and SRE best practices.
- Utilize observability tools for proactive issue resolution.
About the role
Technology Support II - AWS, Kubernetes
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate.
- Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines.
- Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications.
- Implements infrastructure, configuration, and network as code for the applications and platforms in your remit.
- Collaborates with technical experts, key stakeholders, and team members to resolve complex problems.
- Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers.
- Supports the adoption of site reliability engineering best practices within your team.
Required Qualifications, Capabilities, And Skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Proficient in site reliability principles and strong troubleshooting skills.
- AWS, Kubernetes, and Docker experience.
- Proficient in at least one programming language such as Python, Java/Spring Boot.
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.).
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
- Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation.
- Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team.
- Ability to initiate and implement ideas to solve business problems.
- Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision.
Preferred Qualifications, Capabilities, And Skills
- Familiarity with troubleshooting common networking technologies and issues.
Key skills/competency
- AWS
- Kubernetes
- Docker
- Python
- Java
- Spring Boot
- Site Reliability Engineering
- Continuous Integration
- Continuous Delivery
- Observability
Skills & topics
- Technology Support
- AWS
- Kubernetes
- Docker
- Site Reliability Engineering
- SRE
- Python
- Java
- Spring Boot
- CI/CD
- Jenkins
- GitLab
- Terraform
- Observability
- Grafana
- Prometheus
- Datadog
- Splunk
- Troubleshooting
- System Stability
- Production Support
- Cloud Computing
- Application Support
How to get hired
- Tailor your resume: Highlight AWS, Kubernetes, Docker, and SRE experience. Quantify achievements in troubleshooting and system stability.
- Showcase coding skills: Emphasize proficiency in Python or Java/Spring Boot and your understanding of CI/CD tools.
- Demonstrate problem-solving: Prepare examples of how you've identified and resolved complex technical issues and implemented innovative solutions.
- Understand SRE principles: Be ready to discuss your knowledge of service level indicators, objectives, and observability tools.
- Network and research: Learn about JPMorgan Chase's culture and technology stack to align your application and interview responses.
Technical preparation
Master AWS services and Kubernetes basics.,Practice Python or Java/Spring Boot coding.,Set up CI/CD pipelines with Jenkins/GitLab.,Configure observability tools like Prometheus/Grafana.
Behavioral questions
Describe a complex production issue you resolved.,How do you handle conflicting technical opinions?,Share an instance of implementing a new technology.,Explain your approach to proactive problem-solving.
Frequently asked questions
- What are the key technical skills for the Technology Support II role at JPMorgan Chase?
- For the Technology Support II position at JPMorgan Chase, key technical skills include strong experience with AWS, Kubernetes, Docker, and proficiency in site reliability engineering principles. You should also have experience with at least one programming language like Python or Java/Spring Boot, and familiarity with observability tools (Grafana, Prometheus, Datadog, Splunk) and CI/CD tools (Jenkins, GitLab, Terraform).
- What is the expected experience level for a Technology Support II candidate at JPMorgan Chase?
- JPMorgan Chase typically looks for candidates with at least 2 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services for the Technology Support II role. This experience should ideally cover areas like cloud technologies (AWS), container orchestration (Kubernetes), and development operations.
- How does JPMorgan Chase approach site reliability engineering in this role?
- In this Technology Support II role, JPMorgan Chase emphasizes site reliability engineering (SRE) by focusing on operational stability, availability, and performance of production application flows. This involves understanding and utilizing service level indicators and objectives, adopting SRE best practices, and proactively resolving issues to ensure a seamless user experience.
- What kind of collaboration is expected in the Technology Support II role at JPMorgan Chase?
- The Technology Support II role at JPMorgan Chase involves significant collaboration. You will work closely with other software engineers and teams to design and implement deployment approaches using CI/CD pipelines, develop and test availability and reliability solutions, and collaborate with technical experts and stakeholders to resolve complex problems.
- Can I apply for the Technology Support II role if I have experience with Docker but not extensive Kubernetes experience?
- While the job description explicitly mentions both AWS and Kubernetes experience as required, strong Docker experience combined with a proven ability to learn and adapt to new technologies may be considered. However, demonstrating a foundational understanding of Kubernetes and a clear eagerness to develop expertise in it would strengthen your application significantly.