Technical Product Systems Analyst

Technical Product Systems Analyst at JPMorganChase

Join us to shape innovative products and deliver impactful solutions that drive our business forward. Your expertise will help us create seamless experiences for our customers and partners.

As a Technical Product Systems Analyst Senior Associate in our Product team, you collaborate with stakeholders to turn business needs into technical solutions. You analyze systems, document requirements, and support product delivery from concept to launch. You play a key role in testing, data analysis, and process improvement. Together, we create products that make a difference for our customers and our business.

Job Responsibilities

• Gather and document business and technical requirements with stakeholders.
• Analyze systems and processes to identify opportunities for improvement.
• Develop and maintain clear technical documentation and user guides.
• Perform data analysis and mapping to support system enhancements.
• Facilitate communication between technical teams and business partners.
• Design and execute test plans to validate system functionality.
• Create and manage product stories and milestones to ensure timely delivery.
• Collaborate with product, IT, and infrastructure teams to implement solutions.
• Coordinate and support user acceptance testing sessions.
• Build strong relationships through effective written and verbal communication.
• Manage product roadmap, releases, and dependencies to align with business goals.

Required Qualifications, Capabilities, and Skills

• Experience in technical product analysis or a similar role.
• Strong understanding of business processes and technology.
• Proven ability to analyze systems and recommend improvements.
• Excellent analytical and problem-solving skills.
• Effective communicator with stakeholders at all levels.
• Experience with data analysis and system integrations.
• Skilled in creating technical documentation and user guides.
• Ability to design and execute test plans.
• Experience managing product stories, milestones, and releases.
• Collaborative team player with relationship-building skills.
• Familiarity with business modeling tools and methodologies.

Preferred Qualifications, Capabilities, and Skills (Optional)

• Experience in the credit card industry or authorizations.
• Background in fraud risk management.
• Knowledge of TSYS technical platform.
• Experience with system conversions and co-brand partnerships.
• Business architecture experience.
• Experience at a direct competitor (e.g., Citi, Wells Fargo, Cap One).
• Advanced data analysis skills.

About JPMorganChase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Key skills/competency

• Technical Product Analysis
• System Analysis
• Requirements Gathering
• Data Analysis
• Test Plan Design
• Stakeholder Communication
• Product Roadmap Management
• Process Improvement
• User Acceptance Testing
• Business Modeling