Senior User Experience Operations Associate

Senior User Experience Operations Associate

Are you passionate about optimizing the user experience and driving impactful research? Join our team to leverage your operational expertise and strategic thinking, directly shaping the future of digital products and empowering researchers and designers to deliver exceptional results.

As a Senior UX Research Operations Associate and Business Manager, you’ll be at the heart of our user experience research practice. In this dynamic and collaborative environment, you will manage vendor relationships, streamline research operations, and support the onboarding of new tools. Your initiative and organizational skills will ensure researchers have the resources they need to succeed, while you drive process improvements and foster cross-functional collaboration.

Job Responsibilities

• Manage and optimize vendor relationships and research tools to support UX research and design teams.
• Oversee operational systems, access management, and process improvements for research initiatives.
• Collaborate with cross-functional partners, including Tech, Legal, and Policy, to resolve issues and drive projects forward.
• Serve as the go-to resource for knowledge sharing on research tools and vendor information.
• Organize and deliver high-quality presentations, reports, and dashboards for stakeholders.
• Support audit, regulatory, and compliance deliverables related to research operations.
• Coordinate team activities, documentation, and internal communications to foster collaboration.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in UX Research Operations, Business Management, or a related field.
• Proven experience in vendor management and process/project management.
• Strong understanding of UX research tools, methodologies, and best practices.
• Excellent communication, organization, and stakeholder management skills.
• Advanced proficiency in MS Office (Excel, PowerPoint) and collaboration platforms.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Bachelor’s degree in a relevant field or equivalent experience.

Preferred Qualifications, Capabilities, And Skills

• Experience supporting or managing user experience research teams.
• Familiarity with onboarding and integrating new research tools and vendors.
• Track record of driving process improvements in a research or design environment.
• Experience with audit, compliance, or risk management in research operations.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Key skills/competency

• UX Research Operations
• Vendor Management
• Process Management
• Project Management
• Stakeholder Management
• Cross-functional Collaboration
• Research Tools
• Audit & Compliance
• MS Office (Excel, PowerPoint)
• Access Management