Senior Technology Support Engineer

About the Role

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Senior Technology Support Engineer in the Securities Services Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assists in the monitoring of production environments for anomalies and addresses issues utilizing tools like Geneos, Splunk, etc.
• Identifies issues for escalation and communication, and provides solutions to business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full-stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, And Skills

• Bachelor's Degree in Computer Science.
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience using telemetry & application performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos.
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.
• Knowledge on Trade Life cycle, Position Management, Valuation, Asset Servicing.
• Excellent interpersonal relationship and communication skills.

Preferred Qualifications, Capabilities, And Skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python/Java).
• Working understanding of public cloud.
• AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog.
• Expertise in Excel, Macro and PowerPoint.

About JPMorganChase

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Key skills/competency

• Production Support
• Incident Management
• Problem Management
• Application Monitoring
• AWS Cloud
• Splunk
• Geneos
• Securities Services
• Troubleshooting
• Automation