Project Manager, Client Account Services

About the Role

If you are passionate about strengthening risk and controls through proactive governance, independent testing, and continuous process improvement, this is the team for you. As a Client Account Services Project Manager within the Client Account Services (CAS) Governance Team, you will partner with global stakeholders to execute governance routines and controls assurance activities, including IAS charter re-certifications, regulatory submissions, independent process testing, and issue management. You will identify risks and trends, conduct root-cause analysis for breaches/incidents, support process improvements, and deliver clear governance reporting to senior forums. You will also lead governance of operational process and location strategy migration initiatives end-to-end, ensuring successful implementation and go-live readiness.

Job Responsibilities

• Collaborate with internal stakeholders to ensure timely and accurate IAS charter re-certifications and regulatory compliance submissions.
• Perform ongoing independent testing of operational processes aligned to key thematic areas to validate production stability and identify issues requiring remediation.
• Validate remediation of previously identified issues to confirm effectiveness and sustainability.
• Conduct breach/incident root cause analysis, recommend corrective actions, present findings via formal feedback loops, and track closure of critical process corrections.
• Create practical training materials and facilitate risk-learning discussions with Operations on regulations impacting BAU (e.g., CASS, SGCA, CFSS).
• Prepare and deliver monthly governance presentations for relevant forums, highlighting risks, issues, and remediation strategies.
• Oversee the end-to-end lifecycle management of charters, including onboarding and transitions.
• Ensure compliance with outsourcing documentation and IAS protocol requirements.
• Identify key issues, risks, trends, and observations; provide reporting to stakeholders; and ensure alignment with the Global QA framework and governance approach.
• Lead end-to-end execution of Operations process and location strategy migration initiatives, partnering with stakeholders to ensure integration, strategic alignment, and adherence to timeline and quality standards.

Required Qualifications, Capabilities And Skills

• 3+ years’ experience in governance, operational risk, controls, audit, QA, or process assurance within financial services or a complex regulated environment.
• Demonstrated ability to perform process testing/controls testing, document results, and drive remediation follow-through.
• Experience managing issue validation, corrective action tracking, and closure governance.
• Strong capability to conduct root cause analysis and translate findings into actionable process improvements.
• Proven ability to build partnerships and influence outcomes with global stakeholders across Operations and control functions.
• Strong written and verbal communication skills, including experience producing governance decks and presenting to forums/senior stakeholders.
• Strong organizational skills with ability to manage multiple deliverables with accuracy and timeliness.

Key skills/competency

• Project Management
• Risk Management
• Process Improvement
• Governance
• Controls Assurance
• Root Cause Analysis
• Stakeholder Management
• Regulatory Compliance
• Issue Management
• Financial Services