Product Manager - Partner and Merchant Onboarding

About the Role: Product Manager - Partner and Merchant Onboarding at JPMorganChase

Out of the successful launch of Chase in 2021, we’re a new team with a new mission: creating products that solve real-world problems and put customers at the center. This role is within an environment that nurtures skills and helps you realize your potential. Our team is people-first, valuing collaboration, curiosity, and commitment.

As a Product Manager at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy, and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience, and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job Responsibilities

• Define your product scope’s strategy with clear product outcomes grounded in customer needs.
• Run discovery activities to explore your product’s problem and solution space, de-risk desirability, feasibility, and viability, and refine solutions that contribute to the strategy.
• Run your squad on a day-to-day basis with your functional counterparts (e.g., engineering, design) to build the solutions that contribute to the team’s strategy.
• Work with legal, risk, compliance, and other controls stakeholders to ensure that proposed solutions meet their requirements.

Required Qualifications, Capabilities And Skills

• Experience in leading merchant onboarding and KYB compliance workflows for a B2B / payments fintech, including risk scoring and identity verification.
• Ability to design and evolve control frameworks with legal, compliance, and operations stakeholders to reduce onboarding friction while managing regulatory risk.
• 5+ years product management experience delivering financial technology products.
• Track record of shipping iterative improvements and measuring results.
• Experience writing clear strategy documents, product requirements, and outcome-focused user stories.
• Demonstrated ability to manage dependencies across multiple squads and stakeholders.
• Strong communication skills with technical and non-technical stakeholders.
• Experience with risk and control frameworks in regulated financial services.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers, and employees up for success.

Key skills/competency

• Product Management
• Merchant Onboarding
• KYB Compliance
• Fintech Payments
• Risk Management
• Identity Verification
• Control Frameworks
• Strategy Definition
• User Stories
• Stakeholder Management