Product Manager Observability & AIOps

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager Observability & AIOps in Chief Data and Analytics Office at JPMorganChase, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Collaborate with engineering, design, and data science teams to build scalable and reliable observability and AIOps solutions.
• Drive innovation by identifying new opportunities for product differentiation and competitive advantage.
• Establish key performance indicators (KPIs) and metrics to measure product success and drive continuous improvement.
• Foster a culture of data-driven decision-making and experimentation within the product team.
• Engage with customers and stakeholders to gather insights and feedback, ensuring the product meets their needs and expectations.
• Lead cross-functional teams to ensure seamless integration and functionality of shared services, including notifications and search.
• Advocate for the adoption of cutting-edge technologies and methodologies to enhance platform capabilities.
• Utilize your technical expertise to guide the team in implementing best practices in observability and AIOps.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Exceptional strategic thinking and analytical skills, with the ability to translate complex data into actionable insights.
• Experience in leading and mentoring high-performing product teams, fostering a culture of innovation and collaboration.
• Excellent communication and leadership skills, with the ability to influence and drive consensus across diverse teams.
• Ability to manage up and drive consistent messaging across diverse portfolios.
• Practical and solution-oriented approach to problem-solving.
• Experience with AIOps, utilizing artificial intelligence to enhance observability capabilities, automate monitoring processes, and improve system reliability.

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Advanced degree in a related field (e.g., Computer Science, Business Administration).
• Demonstrated success in leading cross-functional teams and driving innovation at scale.
• Strong network within the tech industry, with the ability to leverage external partnerships and collaborations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Key skills/competency

• Product Management
• Observability
• AIOps
• Product Strategy
• Market Research
• Product Roadmap
• Cross-functional Collaboration
• Data-driven Decision Making
• Technical Expertise
• Scalability & Reliability