Operations - Executive Director, Transformation...
@ JPMorganChase

Columbus, OH
$250,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @jpmorganchase.com
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Job Details

About the Role

We're seeking an Executive Director, Transformation & Servicing Innovation at JPMorganChase. This role is pivotal in shaping strategic transformation, leading a massive organization of 12,000+ employees, primarily call center and back office agents. The candidate will enhance client service capabilities through continuous improvement and innovative AI-driven solutions.

Key Responsibilities

  • Define and drive strategic transformation within Servicing Operations.
  • Champion AI and emerging technologies to optimize operations.
  • Orchestrate a robust portfolio of transformation initiatives.
  • Lead cross-functional change and build internal coalitions.
  • Develop data-driven business cases and ensure compliance.
  • Represent the organization in senior leadership meetings.

Required Qualifications & Skills

  • 15+ years of progressive leadership focused on transformation.
  • Expertise in large-scale client service environments.
  • Strong background in management consulting and strategic problem-solving.
  • Proven ability to drive change and leverage AI/ML solutions.
  • Bachelor's degree required; Master's preferred.

About JPMorganChase

JPMorganChase is a leading financial services firm dedicated to client relationships and innovative financial solutions. The role offers a competitive total rewards package, benefits and opportunities to work with a diverse, high-performing team.

Key Skills/Competency

  • Strategic Transformation
  • Operational Excellence
  • Artificial Intelligence
  • Change Management
  • Leadership
  • Process Re-engineering
  • Data Analytics
  • Organizational Design
  • Risk Mitigation
  • Innovation
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How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Customize your resume: Highlight transformation and AI experience.
  • Showcase leadership: Emphasize strategic operational achievements.
  • Research JPMorganChase: Understand their culture and innovations.
  • Prepare examples: Detail successful change management cases.

📝 Interview Preparation Advice

Technical Preparation

Review AI frameworks and emerging technologies.
Practice data analysis and KPI tracking exercises.
Familiarize with process re-engineering tools.
Study regulatory compliance and risk management.

Behavioral Questions

Describe leading a complex transformation project.
Explain your change management approach.
Detail a time you influenced senior executives.
Discuss handling resistance during operational changes.

Frequently Asked Questions