Operations - Executive Director, Transformation... @ JPMorganChase
placeColumbus, OH
attach_money $250,000
businessOn Site
scheduleFull Time
Posted 13 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @jpmorganchase.com
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Job Details
About the Role
We're seeking an Executive Director, Transformation & Servicing Innovation at JPMorganChase. This role is pivotal in shaping strategic transformation, leading a massive organization of 12,000+ employees, primarily call center and back office agents. The candidate will enhance client service capabilities through continuous improvement and innovative AI-driven solutions.
Key Responsibilities
- Define and drive strategic transformation within Servicing Operations.
- Champion AI and emerging technologies to optimize operations.
- Orchestrate a robust portfolio of transformation initiatives.
- Lead cross-functional change and build internal coalitions.
- Develop data-driven business cases and ensure compliance.
- Represent the organization in senior leadership meetings.
Required Qualifications & Skills
- 15+ years of progressive leadership focused on transformation.
- Expertise in large-scale client service environments.
- Strong background in management consulting and strategic problem-solving.
- Proven ability to drive change and leverage AI/ML solutions.
- Bachelor's degree required; Master's preferred.
About JPMorganChase
JPMorganChase is a leading financial services firm dedicated to client relationships and innovative financial solutions. The role offers a competitive total rewards package, benefits and opportunities to work with a diverse, high-performing team.
Key Skills/Competency
- Strategic Transformation
- Operational Excellence
- Artificial Intelligence
- Change Management
- Leadership
- Process Re-engineering
- Data Analytics
- Organizational Design
- Risk Mitigation
- Innovation
How to Get Hired at JPMorganChase
🎯 Tips for Getting Hired
- Customize your resume: Highlight transformation and AI experience.
- Showcase leadership: Emphasize strategic operational achievements.
- Research JPMorganChase: Understand their culture and innovations.
- Prepare examples: Detail successful change management cases.
📝 Interview Preparation Advice
Technical Preparation
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Review AI frameworks and emerging technologies.
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Practice data analysis and KPI tracking exercises.
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Familiarize with process re-engineering tools.
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Study regulatory compliance and risk management.
Behavioral Questions
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Describe leading a complex transformation project.
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Explain your change management approach.
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Detail a time you influenced senior executives.
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Discuss handling resistance during operational changes.
Frequently Asked Questions
What qualifications does JPMorganChase seek for the Executive Director role?
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How important is AI experience for the Executive Director at JPMorganChase?
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What makes the Executive Director role unique at JPMorganChase?
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How does cross-functional collaboration feature in this role?
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What career background is ideal for this Executive Director position at JPMorganChase?
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