International Private Bank Digital and Data Transformation AI Contact Center Product Manager
JPMorganChase
Job Overview
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Job Description
About the Role
The International Private Bank Digital and Data Transformation AI Contact Center Product Manager role is part of the IPB Digital & Data Transformation organisation at JPMorganChase. The product team is re-designing the end-to-end operating model and tool set for client facing teams to create an omni channel digital experience for IPB clients. You will be a key leader driving strategic change to accelerate business growth and achieve global efficiency goals.
Key Responsibilities
- Understand client needs and integrate user feedback into feature definitions.
- Shape the product vision and roadmap planning.
- Evaluate digital telephony solutions and assess AI-powered capabilities.
- Utilize product management tools such as JIRA and Confluence.
- Oversee the product lifecycle from proof-of-concept to final release.
- Collaborate with cross-functional teams including Technology, Design, and Risk/Compliance.
- Develop and maintain relationships with global stakeholders.
Required Qualifications and Skills
A bachelor's degree is required. Applicants must have at least 3 years of product management or related experience. Key skills include strong analytical capabilities, effective communication, agile methodology familiarity, and the ability to handle tight delivery timelines. Experience in partnering with legal, risk, compliance, and control teams is essential.
About JPMorganChase and the Team
JPMorganChase is a global leader in financial services focused on building trusted, long-term partnerships with its clients. The company values diversity and inclusion and supports a broad global workforce. The Asset & Wealth Management team delivers investment management and private banking solutions to a global client base.
Key skills/competency
Product Management, Digital Transformation, AI, Agile, Client-obsession, Data Analytics, Telephony Solutions, JIRA, Confluence, Cross-functional Collaboration
How to Get Hired at JPMorganChase
- Customize your resume: Align your experience with JPMorganChase responsibilities.
- Research JPMorganChase: Understand the firm’s digital transformation journey.
- Highlight Agile skills: Emphasize experience with JIRA and product lifecycle management.
- Prepare for technical interviews: Brush up on AI and data analytics concepts.
- Network effectively: Connect with current and past product managers.
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