Conversation Design Senior Associate
JPMorganChase
Job Overview
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Job Description
About the Role
The Conversation Design Senior Associate at JPMorganChase contributes to innovative experience design by blending user needs with business goals in the dynamic financial services environment. As a key member of the Chase Digital Assistant Team, you will shape user experience through conversational AI, design conversational flows, and drive strategic alignment with AI/ML initiatives.
Key Responsibilities
- Design elegant solutions for interaction challenges across products.
- Create conversational flows for AI-driven tools like chatbots and IVRs.
- Leverage expertise in language models (NLU and LLM) for design strategy.
- Collaborate with cross-functional teams including ML, product, and UX experts.
- Conduct data driven analyses to inform design decisions.
- Incorporate inclusive design principles and accessibility guidelines.
Required Qualifications
Minimum 3+ years in user experience design with proficiency in design tools like Figma, Sketch, or Adobe Creative Suite. Proven experience in conversation design and optimizing user experiences across multiple platforms. Ability to work autonomously in an agile environment and strong technical literacy regarding client-side technologies and APIs.
Preferred Qualifications
Experience with conversation design software such as Voiceflow, Nuance Mix, and Rasa Studio. Familiarity with prompt engineering and designing for LLMs. Background in designing conversational interfaces for finance and banking, alongside experience with Agile development processes.
About JPMorganChase
JPMorganChase is a leading financial services firm that supports nearly half of America’s households and small businesses. With innovative digital solutions and a commitment to customer satisfaction, the firm offers a competitive rewards package including benefits, health care, and retirement plans.
Key skills/competency
- Conversation Design
- User Experience
- Digital Assistant
- AI/ML
- Inclusive Design
- NLU
- LLM
- Storytelling
- Agile
- Cross-functional Collaboration
How to Get Hired at JPMorganChase
- Customize your resume: Tailor your experience to conversation design.
- Showcase design work: Highlight projects in conversational AI.
- Research JPMorganChase: Understand their financial and digital culture.
- Practice interview insights: Be ready for technical and behavioral questions.
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