Content Design Senior Associate-Digital Channels
JPMorganChase · New York, NY
- On site
- Full-time
- $110,000 / year
- New York, NY
Job highlights
- Shape customer experiences through content design.
- Develop content strategies for digital products.
- Collaborate with cross-functional teams.
- Create intuitive and engaging user content.
- Analyze content performance for optimization.
About the role
Content Design Senior Associate-Digital Channels
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Digital Channels, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job Responsibilities
- Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
Required Qualifications, Capabilities, And Skills
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms.
- Experience in creating content architectures, storytelling, and clear and concise writing.
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
- Proficient technical literacy in content platforms and understanding their impact on user experience.
- Adaptive learner in new financial services products and offerings.
Key skills/competency
- Content Design
- Digital Channels
- Content Strategy
- User Experience
- Product Content
- Content Architecture
- Storytelling
- Accessibility Guidelines
- Inclusive Design
- Performance Metrics
Skills & topics
- Content Design
- UX Writing
- Digital Content
- Content Strategy
- User Experience
- Product Design
- Financial Services
- Content Architecture
- Storytelling
- JPMorgan Chase
- Associate
- Senior Associate
How to get hired
- Tailor your resume: Highlight content design, UX writing, and digital product experience.
- Showcase your portfolio: Demonstrate content strategy and user-centered design examples.
- Emphasize collaboration: Mention working with cross-functional teams and product design.
- Research Chase's values: Align your application with their mission of customer focus.
- Prepare for UX questions: Be ready to discuss accessibility and iterative design.
Technical preparation
Master content design principles and UX writing.,Understand content architecture and taxonomies.,Practice creating accessible and inclusive content.,Familiarize with content platforms and tools.
Behavioral questions
Describe a challenging content design project.,How do you incorporate user feedback?,How do you ensure brand voice consistency?,How do you handle conflicting stakeholder input?
Frequently asked questions
- What are the key responsibilities for a Content Design Senior Associate at JPMorgan Chase?
- The Content Design Senior Associate at JPMorgan Chase is responsible for developing content strategies, creating user-friendly content for digital products, structuring content with taxonomies, adopting the brand voice, and analyzing content performance metrics to enhance user experiences.
- What qualifications are required for the Content Design Senior Associate role?
- Candidates need 3+ years of experience in content design, editing, or writing for digital products. Experience with content architectures, storytelling, accessibility guidelines, inclusive design, and iterative design techniques is also essential. Technical literacy in content platforms and adaptability to financial services are required.
- How does JPMorgan Chase approach diversity and inclusion in hiring for Content Design Senior Associate?
- JPMorgan Chase is an equal opportunity employer that highly values diversity and inclusion. They do not discriminate based on protected attributes and make reasonable accommodations for applicants' needs. This commitment extends to all roles, including the Content Design Senior Associate position.
- What kind of collaboration can I expect as a Content Design Senior Associate at JPMorgan Chase?
- As a Content Design Senior Associate, you will collaborate closely with cross-functional teams, including product design, architecture, and other stakeholders, to ensure narrative consistency and to integrate content effectively into product design and functionality.
- How can I best prepare my resume for a Content Design Senior Associate application at JPMorgan Chase?
- To prepare your resume for a Content Design Senior Associate role at JPMorgan Chase, emphasize your experience in content design, UX writing, and digital product development. Quantify your achievements where possible, and highlight your familiarity with content strategy, accessibility, and working within a user experience design framework.