12 days ago

Content Design Senior Associate

JPMorganChase

On Site
Full Time
$110,000
New York, NY
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Job Overview

Job TitleContent Design Senior Associate
Job TypeFull Time
Offered Salary$110,000
LocationNew York, NY

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Job Description

Content Design Senior Associate-Digital Channels

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Digital Channels, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job Responsibilities

  • Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
  • Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, And Skills

  • 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms.
  • Experience in creating content architectures, storytelling, and clear and concise writing.
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
  • Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
  • Proficient technical literacy in content platforms and understanding their impact on user experience.
  • Adaptive learner in new financial services products and offerings.

Key skills/competency

  • Content Design
  • Digital Channels
  • Content Strategy
  • User Experience
  • Product Content
  • Content Architecture
  • Storytelling
  • Accessibility Guidelines
  • Inclusive Design
  • Performance Metrics

Tags:

Content Design
UX Writing
Digital Content
Content Strategy
User Experience
Product Design
Financial Services
Content Architecture
Storytelling
JPMorgan Chase
Associate
Senior Associate

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How to Get Hired at JPMorganChase

  • Tailor your resume: Highlight content design, UX writing, and digital product experience.
  • Showcase your portfolio: Demonstrate content strategy and user-centered design examples.
  • Emphasize collaboration: Mention working with cross-functional teams and product design.
  • Research Chase's values: Align your application with their mission of customer focus.
  • Prepare for UX questions: Be ready to discuss accessibility and iterative design.

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