Client Service Manager Vice President

@ JPMorganChase

Overview

Join our dynamic team as a Client Service Manager Vice President at JPMorganChase. In this role, you will manage and develop a team of Client Service Account Managers to deliver exceptional client support within Payments.

Responsibilities

• Manage and develop a team through hiring, training, and coaching.
• Coordinate internally to achieve client outcomes and stakeholder satisfaction.
• Conduct weekly staff meetings and quarterly partner check-ins.
• Act as a customer advocate to enhance service quality.
• Maintain direct client relationships and monitor SLAs.
• Track client requests and improve case data quality.
• Analyze client data, identify trends, and develop strategies.
• Perform quality controls and monitor KPIs.
• Ensure processes align with specifications and targets.

Required Qualifications

At least 5 years of managerial experience in a service or client relationship environment, strong people, project, and risk management skills, comprehensive understanding of Treasury Services products, excellent communication, problem-solving, and MS Office proficiency.

Preferred Qualifications

Experience in fostering a diverse and inclusive environment and ability to conduct root cause analysis.

About JPMorganChase

JPMorganChase is a historic financial institution offering innovative financial solutions globally. The role is part of the Global Banking and Commercial Banking groups, serving diverse clients in a competitive environment with a comprehensive benefits package.

Key skills/competency

• Leadership
• Client Relationship
• Payments
• Treasury Services
• Team Management
• Communication
• Data Analysis
• Quality Control
• Strategic Planning
• Risk Management