Client Service Associate I
@ JPMorganChase

Charlotte, NC
$85,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @jpmorganchase.com
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Job Details

Overview

Join our Operations team in Charlotte as a Client Service Associate I at JPMorganChase. In this role, you will lead, coach, and inspire a diverse team to achieve results while ensuring compliance with regulatory standards.

Role Responsibilities

As a Client Service Associate I, you will:

  • Lead and develop a high-performing team
  • Manage performance and drive inclusion initiatives
  • Resolve complex employee and customer issues
  • Recommend process enhancements and ensure compliance

Additional Responsibilities

You will:

  • Coach team members to achieve results
  • Manage performance via feedback and reviews
  • Select, retain, and develop diverse talent
  • Support inclusion and diversity strategies
  • Delegate tasks, prioritize workloads, and resolve conflicts
  • Participate in goal setting and strategic planning
  • Analyze data to drive continuous improvement

Required Qualifications

  • Minimum 2 years of management experience, preferably in Operations
  • Strong verbal and written communication skills
  • Proven problem-solving and conflict resolution abilities
  • Analytical capability and proficiency with data interpretation
  • Expert proficiency with Windows OS and Microsoft Office
  • Ability to work in a phone-based customer interaction environment
  • Commitment to regulatory and departmental compliance

Preferred Qualifications

  • Bachelor’s degree
  • Experience with process or system enhancements
  • Exposure to performance management and inclusion initiatives
  • Advanced proficiency with data analysis tools
  • Strong strategic planning and organizational skills

About JPMorganChase

JPMorganChase is a historic financial institution offering innovative financial solutions worldwide. The role comes with a competitive total rewards package, including base salary, commission-based pay in eligible roles, and a broad range of benefits. JPMorganChase values diversity and inclusion, ensuring equal opportunities for all applicants.

Key skills/competency

Operations, Leadership, Compliance, Customer Service, Performance Management, Process Improvement, Data Analysis, Communication, Problem Solving, Strategic Planning.

How to Get Hired at JPMorganChase

🎯 Tips for Getting Hired

  • Research JPMorganChase's culture: Study their mission, values, and recent news.
  • Tailor your resume: Emphasize leadership and process skills.
  • Highlight compliance experience: Showcase regulatory expertise.
  • Prepare for behavioral interviews: Use examples from past management roles.

📝 Interview Preparation Advice

Technical Preparation

Review compliance regulations and standards.
Practice Microsoft Office and Windows skills.
Study process improvement methodologies.
Analyze sample operational data sets.

Behavioral Questions

Describe a team conflict resolution.
Explain your management style.
Detail a process improvement initiative.
Discuss handling complex issues.

Frequently Asked Questions