Client Service Associate I @ JPMorganChase
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Job Details
Overview
Join our Operations team in Charlotte as a Client Service Associate I at JPMorganChase. In this role, you will lead, coach, and inspire a diverse team to achieve results while ensuring compliance with regulatory standards.
Role Responsibilities
As a Client Service Associate I, you will:
- Lead and develop a high-performing team
- Manage performance and drive inclusion initiatives
- Resolve complex employee and customer issues
- Recommend process enhancements and ensure compliance
Additional Responsibilities
You will:
- Coach team members to achieve results
- Manage performance via feedback and reviews
- Select, retain, and develop diverse talent
- Support inclusion and diversity strategies
- Delegate tasks, prioritize workloads, and resolve conflicts
- Participate in goal setting and strategic planning
- Analyze data to drive continuous improvement
Required Qualifications
- Minimum 2 years of management experience, preferably in Operations
- Strong verbal and written communication skills
- Proven problem-solving and conflict resolution abilities
- Analytical capability and proficiency with data interpretation
- Expert proficiency with Windows OS and Microsoft Office
- Ability to work in a phone-based customer interaction environment
- Commitment to regulatory and departmental compliance
Preferred Qualifications
- Bachelor’s degree
- Experience with process or system enhancements
- Exposure to performance management and inclusion initiatives
- Advanced proficiency with data analysis tools
- Strong strategic planning and organizational skills
About JPMorganChase
JPMorganChase is a historic financial institution offering innovative financial solutions worldwide. The role comes with a competitive total rewards package, including base salary, commission-based pay in eligible roles, and a broad range of benefits. JPMorganChase values diversity and inclusion, ensuring equal opportunities for all applicants.
Key skills/competency
Operations, Leadership, Compliance, Customer Service, Performance Management, Process Improvement, Data Analysis, Communication, Problem Solving, Strategic Planning.
How to Get Hired at JPMorganChase
🎯 Tips for Getting Hired
- Research JPMorganChase's culture: Study their mission, values, and recent news.
- Tailor your resume: Emphasize leadership and process skills.
- Highlight compliance experience: Showcase regulatory expertise.
- Prepare for behavioral interviews: Use examples from past management roles.