Associate, Marketing and Communications

Associate, Marketing and Communications at JPMorganChase

Corporate & Firmwide Employee Communications is an integral function at JPMorganChase, focused on reinforcing the firm’s culture and keeping employees informed about its priorities and diverse businesses. Members of the team serve as trusted advisors to the firm’s senior leaders and other communications managers across the company. The team oversees a variety of engagement channels and tools, including the corporate intranet (Company Home), firmwide employee newspaper (Ink), digital signage, Targeted Email (the firm’s broadcast email tool), internal exhibits, learning sessions, and large and small employee meetings and events.

Job Summary

As an Associate, Marketing and Communications in the team, you’ll join a respected and high-performing group that are trusted counselors on Communications strategy, reporting to the head of GT Communications for India and APAC and accountable to the head of Communications for Consumer & Community Banking’s (CCB) Product & Experience and Technology (PXT) organization. Primary responsibility for this role is to develop and deliver communications strategies that reach across CCB’s PXT India organizations. As a member of the team, you’ll join a respected and high-performing group that are trusted counselors on Communications strategy.

The ideal candidate is a self-starter, creative and detail-oriented individual who values their teammates and the power of the group in order to execute flawlessly. You should be intellectually curious and passionate to learn more about business, technology, agile, development and other topics in your effort to make complex concepts easily understood.

You’re also a strong writer who tells stories that move people and someone who can manage multiple projects seamlessly.

The role is based either in Mumbai or Bengaluru and will work closely with CCB PXT teams, GT Comms team based in India, and the CCB PXT Communications team based in the United States.

Job Responsibilities

• Supporting multiple senior executives with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals.
• Creating and executing strategic communications plans, including measuring success.
• Developing and managing communications tactics and channels as needed to support the strategy internally and collaborating with external communications team to amplify the story externally.
• Seeking out and writing engaging and compelling stories with a human connection.
• Partnering with internal/external partners to drive innovation, new ideas and better ways of communicating, including identifying areas of efficiency and ways to execute these responsibilities more simply and effectively.
• Staying current with and providing guidance on emerging communication methods, patterns, techniques and technologies/tools.
• Being a great teammate.

Required Qualifications, Capabilities And Skills

• 7+ years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services.
• BA/BS in Communications, Marketing, Journalism, Public Relations or related degree.
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams and executing strong communications strategies.
• Experience working with C-suite executives.
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, taking accountability and accepting responsibility.
• Strong ability to take complex concepts and deliver them into simple/digestible communications.
• Experience with Intranet design, content development, and collaboration and measurement tools.
• Moderate travel across India is expected.

Preferred Qualifications, Capabilities And Skills

• Experience in digital journalism, social media, digital content.
• Knowledge of Agile methodology.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

Key skills/competency

• Internal Communications
• Executive Messaging
• Strategic Planning
• Content Creation
• Stakeholder Management
• Project Management
• Digital Engagement
• Corporate Branding
• Agile Methodologies
• Financial Services Communications