Asset Management EMEA Client Service Associate

@ JPMorganChase

Overview

J.P. Morgan Asset Management is committed to providing exceptional client service through dedicated teams in sales, marketing, and product specialization. The Asset Management EMEA Client Service Associate is part of the Client Account Management Team ensuring a superior client experience.

Role Summary

The Client Account Management Team acts as the guardian of the client experience by servicing institutional, sub-advisory, intermediary, and global liquidity client bases. The role involves day-to-day servicing, resolving client issues, and coordinating with multiple departments including legal, compliance, risk, operations, and product areas.

Job Responsibilities

• Act as the key contact for clients and internal stakeholders.
• Resolve complex client issues with minimal impact.
• Collaborate cross-functionally to secure client satisfaction.
• Participate in client onboarding, pitches, and service reviews.
• Support digital servicing capabilities to scale business.

Key Skills/Competency

• Client Service
• Account Management
• Asset Management
• Client Experience
• Communication
• Negotiation
• Compliance
• Risk Management
• Onboarding
• Digital Servicing

Required Qualifications

Candidates must be adept in communication, negotiation, and have strong organizational skills with proficiency in MS Office Suite. The role demands fluency in written and verbal English and an ability to work independently as well as within a global team.

About J.P. Morgan

J.P. Morgan is a global leader in financial services, dedicated to building trusted long-term partnerships. Emphasizing ethical practices and diversity, the firm supports employees with accommodations for various needs.