Account Supervisor

@ JPMorganChase

About the Role

Join JPMorganChase as an Account Supervisor and be the first point of contact for clients, delivering exceptional service for complex products. You will work within the Client Support Group (CSG) as part of the Client Onboarding and Service (COS) - Solution Center, supporting the Commercial and Investment Bank (CIB). The role involves transactional support, handling high-risk callbacks, managing signer and security administrator changes, and serving as the primary intake for fraud-related inquiries.

Job Responsibilities

• Listen proactively to client needs and deliver effective solutions.
• Guide clients through processes and educate on self-service options.
• Collaborate with internal teams to optimize service delivery.
• Foster strong relationships with stakeholders and external clients.
• Apply foundational knowledge of commercial treasury management products.
• Coordinate with Fraud Recovery Associates to resolve fraud inquiries.

Required Qualifications & Skills

• Minimum 2 years of related experience.
• Strong customer service role experience.
• Excellent conflict management and problem-solving skills.
• Proficiency in advanced computer literacy and technology.
• Ability to innovate and challenge the status quo.

Preferred Qualifications

• Bachelor's degree preferred.

About JPMorganChase & The Team

Chase is a leading financial services firm focused on serving customers across personal and commercial banking, credit cards, mortgages, and more. The Consumer & Community Banking division leads in digital solutions and customer satisfaction. We value diversity and offer a competitive rewards package, comprehensive benefits, and opportunities for continuous growth.

Key skills/competency

Client Service, Transactional Support, Conflict Management, Fraud Investigation, Treasury Management, Customer Service, Collaboration, Problem Solving, Technology Proficiency, Relationship Building