Customer Success Manager (Remote)
Joveo Ai · United States
- Hybrid
- Full-time
- $100,000 / year
- United States
Job highlights
- Manage enterprise client relationships for AI recruitment platform.
- Drive platform adoption and client success outcomes.
- Identify expansion opportunities and support sales.
- Monitor account health and prevent churn.
- Act as customer voice for product influence.
About the role
About Joveo
Every company says they're "AI-first." We actually are. Joveo's recruitment advertising platform processes millions of hiring decisions through machine learning, real-time bidding, and predictive analytics — helping the world's largest employers find the right people, faster and fairer. But we're not done. Not even close.
Role Overview: Customer Success Manager
We are hiring a Customer Success Manager to own the success and growth of Joveo's client relationships. You will ensure clients realize the full value of the platform — driving adoption, retention, and expansion by building genuine partnerships with enterprise hiring teams.
Key Responsibilities
- Own a portfolio of enterprise client accounts as their primary success partner
- Drive platform adoption, health, and outcomes through regular business reviews
- Identify expansion opportunities and collaborate with sales on upsell and renewal motions
- Proactively monitor account health signals and intervene before churn risks materialize
- Serve as the voice of the customer internally — influencing product and operations priorities
- Resolve escalations with urgency, empathy, and a clear path to resolution
Required Skills & Qualifications
- Proven customer success or account management experience in a B2B SaaS environment
- Demonstrated ability to manage and grow a portfolio of enterprise accounts
- Strong analytical skills — ability to use platform data to drive client conversations
- Excellent relationship-building and executive communication skills
- Familiarity with CS platforms (Gainsight, Totango, or ChurnZero) is an advantage
- Experience in HR tech, adtech, or recruitment platforms is a strong plus
Equal Opportunity Employer
Joveo is an equal opportunity employer. We are committed to building an inclusive workplace and welcome applications from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are made solely on the basis of qualifications, skills, and demonstrated ability.
If your dream job is one that doesn’t fit neatly into a job title — apply. Joveo. Where AI meets the future of work.
Key skills/competency
- Customer Success Management
- Account Management
- B2B SaaS
- Enterprise Accounts
- Client Relationship Building
- Platform Adoption
- Churn Prevention
- Upselling
- Business Reviews
- SaaS Platforms
Skills & topics
- Customer Success Manager
- Account Management
- B2B SaaS
- Enterprise Accounts
- Client Relationship Management
- SaaS
- HR Tech
- Adtech
- Recruitment Technology
- AI
- Customer Retention
- Upselling
- Gainsight
- ChurnZero
- Remote Job
How to get hired
- Tailor your resume: Highlight B2B SaaS, account management, and enterprise client experience. Quantify achievements in driving adoption and retention.
- Craft a compelling cover letter: Express your understanding of Joveo's AI-driven recruitment platform and how you can add value to client success.
- Prepare for interviews: Be ready to discuss your experience with CS platforms, executive communication, and analytical skills. Prepare examples of managing enterprise accounts and driving outcomes.
- Showcase your passion: Demonstrate enthusiasm for AI in HR tech and Joveo's mission to revolutionize recruitment.
Technical preparation
Master CS platforms like Gainsight or ChurnZero.,Analyze data to drive client adoption and outcomes.,Understand B2B SaaS metrics and KPIs.,Familiarize with recruitment advertising technology.
Behavioral questions
Describe managing complex enterprise client relationships.,How do you proactively identify and mitigate churn risks?,Share an example of influencing product based on customer feedback.,How do you handle client escalations with empathy?
Frequently asked questions
- What does a Customer Success Manager at Joveo Ai do?
- As a Customer Success Manager at Joveo Ai, you will be responsible for ensuring the success and growth of Joveo's enterprise client relationships. This involves driving platform adoption, retention, and expansion by building strong partnerships and helping clients achieve their desired outcomes with Joveo's AI-powered recruitment advertising platform.
- What kind of experience is required for the Customer Success Manager role at Joveo Ai?
- The ideal candidate for the Customer Success Manager role at Joveo Ai has proven experience in customer success or account management within a B2B SaaS environment. You should be adept at managing and growing enterprise accounts, possess strong analytical and relationship-building skills, and ideally have familiarity with CS platforms and the HR tech/adtech space.
- Is the Customer Success Manager position at Joveo Ai remote?
- Yes, the Customer Success Manager position at Joveo Ai is a remote role, offering flexibility in your work location.
- How can I highlight my qualifications for the Joveo Ai Customer Success Manager job?
- To best highlight your qualifications for the Joveo Ai Customer Success Manager job, focus on quantifying your experience in B2B SaaS customer success or account management. Emphasize your ability to manage enterprise accounts, drive platform adoption, improve client outcomes, and your skills in relationship building and data analysis. Mention any experience with CS platforms or within HR/adtech.
- What makes Joveo Ai's platform unique for a Customer Success Manager to work with?
- Joveo Ai's platform is unique because it's truly AI-first, leveraging machine learning, real-time bidding, and predictive analytics for recruitment advertising. This allows clients to find the right people faster and fairer, making your role as a CSM impactful in helping major employers optimize their hiring processes.