Help Desk Analyst
@ Joinrs

Hybrid
$60,000
Hybrid
Full Time
Posted 12 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @blewcomm.com
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Job Details

Position Overview

The Help Desk Analyst role at Help Desk Analyst is an opportunity to join BlewComm Inc's dynamic IT support team. In this remote position, you will provide exceptional technical support, resolve hardware and software issues, and guide users with clear communication.

Key Responsibilities

  • Respond to technical support requests via email, chat, and phone.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide user guidance on software applications and IT systems.
  • Document interactions and solutions in the ticketing system.
  • Escalate complex issues and collaborate for process improvements.
  • Keep up-to-date with product updates and emerging technologies.
  • Participate in team meetings and contribute to support strategies.

Qualifications

Applicants should have a Bachelor’s degree in Computer Science, IT or related field, or equivalent experience. Previous experience in a help desk role, strong troubleshooting skills, excellent communication, and customer service orientation are required. Familiarity with ticketing systems, remote support tools, and relevant certifications (e.g., CompTIA A+, ITIL) are advantageous.

Benefits & Perks

  • Remote work environment
  • Paid training programs
  • Flexible scheduling, including a new 32-hour full-time week
  • Medical, Dental, Vision, Life Insurance, Supplemental Benefits, and 401K for full-time employees
  • Incentives for Bilingual Spanish Speakers
  • Growth opportunities within the team

Key skills/competency

Help Desk, IT Support, Troubleshooting, Remote Support, Customer Service, Technical Documentation, Hardware, Software, Ticketing Systems, Communication

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How to Get Hired at Joinrs

🎯 Tips for Getting Hired

  • Research BlewComm Inc's culture: Study mission, values, and news.
  • Customize your resume: Highlight IT support and troubleshooting skills.
  • Showcase relevant certifications: Emphasize CompTIA A+ and ITIL.
  • Prepare for technical questions: Practice hardware, software, and networking concepts.
  • Follow application instructions: Use clear examples in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting basics.
Practice software diagnostics scenarios.
Brush up on networking fundamentals.
Practice using help desk ticketing tools.

Behavioral Questions

Describe conflict resolution experiences.
Explain teamwork in technical support.
Share remote work time management examples.
Detail customer service success stories.

Frequently Asked Questions