Senior Analyst Business Product Owner

@ Johnson & Johnson Innovative Medicine

Overview

At Johnson & Johnson Innovative Medicine, we believe health is everything. Our expertise in Innovative Medicine creates a world where complex diseases are prevented, treated, and cured. Join our team to develop treatments, find cures, and pioneer the path from lab to life.

About the Role: Senior Analyst Business Product Owner

This role leads the support and continuous improvement of digital solutions within the Canadian Customer Service organization. Acting as a strategic partner between business and IT, you will ensure seamless system integration, resolve errors, drive ERP and EDI operations, maintain SOX compliance, and facilitate process efficiencies for digital transformation.

Key Responsibilities

• Collaborate between Canadian operations, IT teams, and North American leadership.
• Gather, analyze, and prioritize business requirements for system improvements.
• Lead user acceptance testing, deployment, and post-launch support.
• Partner with Data & Analytics to ensure data accuracy and insights.
• Manage EDI operations and oversee order-to-invoice processes.
• Develop end-user training and ensure compliance with SOX and internal standards.

Qualifications

A minimum Bachelor's degree or equivalent experience is required along with at least 5 years of extensive knowledge in end-to-end supply chain practices. Proficiency in project management tools is essential. Experience with technology implementations and familiarity with S4/HANA and EDI are preferred.

Key skills/competency

• Digital Solutions
• System Integration
• ERP
• EDI
• Process Improvement
• Compliance
• Data Analytics
• Customer Service
• Collaboration
• Project Management