(Senior) Technical Cloud Customer Success Engineer (all genders) - 100 % Remote (DE) - iits-consulting GmbH

About iits

At iits, we provide individual software solutions because every company is unique and has its own goals and challenges. We achieve this through the technical expertise of our teams, who optimize customers' business processes daily and enable tailored digitalization. Our mission is to bring visions to life, understand individual requirements, and develop innovative software.

Your Role

You will be the technical point of contact for new and existing customers in the cloud context, often in collaboration with our cloud provider partners. You will support the successful implementation and stable operation of cloud and container-based platforms (e.g., on Open Telekom Cloud), remove technical hurdles, and translate best practices into secure, repeatable solutions—for instance, through reference architectures, automation, and operational and deployment patterns. You communicate clearly, coordinate meetings, and work independently, structured, and proactively. You capture requirements, set priorities, drive topics independently, and actively contribute suitable solutions.

Your Tasks

• Technical Consulting: Support customers in planning and successful usage in the cloud environment and advise on adoption, operation, and further development.
• Customer-Focused Troubleshooting & Analysis: Record technical problems, prioritize, analyze causes, and develop solutions.
• Enablement & Knowledge Transfer: Plan and moderate workshops, training sessions, and technical deep-dives, tailored to the customer's maturity level.
• Demos & Example Environments: Create reproducible reference setups (e.g., for typical use cases, best practices, architecture patterns).
• Collaboration with Partners: Regular coordination, joint customer meetings, and coordination of requirements and technical topics.
• Proactive Topic Suggestions & Community/Content: Proactively suggest and develop content (e.g., blog articles, community contributions, how-tos, reference implementations) to share best practices scalably and enable customers and partners long-term.
• Feedback into Product & Engineering: Bundle customer insights, identify patterns/trends, and feed them back into the team in a structured manner (bugs, feature requests, documentation gaps).
• Market and Technology Trends: Recognize relevant developments, interpret them for customers/partners, and derive sensible next steps, focusing on real customer problems.

Your Profile

• In-depth practical experience with cloud and cloud-native technologies (focusing on Open Telekom Cloud or OpenStack).
• In-depth knowledge of System Design and Architecture: You can grasp end-to-end contexts, evaluate options, and derive robust solution architectures.
• Good understanding of Kubernetes and common components/patterns.
• Experience with Infrastructure as Code (e.g., Terraform) and deployment tools (e.g., Helm); GitOps (ArgoCD/Flux) is a plus.
• You can explain complex technical issues in a structured manner, both in workshops and calls, as well as in writing.
• You enjoy customer-oriented work, can set priorities, and are comfortable in an environment where topics can arise at short notice.
• Very good German & English skills (min. C1).

Your Benefits

• Professional software development and architecture
• Flat hierarchies and agile thinking & working methods
• Home office / flexible work location (incl. high-end home office equipment)
• Tech Talks & paid further training (incl. language courses)
• Regular company events, workshops, and team activities
• 30 days of vacation, Christmas & New Year's Eve off + additional education days
• Mobility support (Bahncard 50 + Job Rad)
• Family packages (e.g., subsidy for Kita costs)
• Well-being offers (Yoga courses + fitness & wellness offers via Wellpass)

Team

We don't have rigid hierarchies: Together, through conversation, we determine which team you fit best into. We live an agile way of thinking and working at eye level.

Application Process

Our application process is simple: We only need your CV with salary expectations and your earliest possible start date. We will get to know each other in two interviews: one where we get to know each other on a personal level, and a technical interview.

About the Company

Who we are looking for: Team players with technology at heart. Even our Product Owners and Scrum Masters should know that Java is not just an island. Whether you're a Junior Developer or a seasoned Lead Architect, we are looking for colleagues who approach new and exciting problems logically and structurally. As a Junior, we appreciate your passion for learning new things. No master has fallen from the sky yet. As a Senior, we seek colleagues who take responsibility in projects and enjoy mentoring our juniors.

What we offer: A company is the sum of its colleagues. You spend a large part of your day in your work environment. Therefore, we consider a good working atmosphere and team cohesion extremely important. Besides team events, attractive further and advanced training opportunities, we offer a hand-picked team that ensures fun in everyday work is not neglected. We are more than a service provider; we are partners to our customers. Good source code drives us because we develop software with passion. This passion is our core competence. Our employees are experts in their field and share their knowledge internally and externally to inspire and promote others. Through continuous further training and certifications, we implement our customers' digitalization projects with state-of-the-art technologies and know-how. The quality of your software is extremely important to us, and we ensure this through Software Craftsmanship, Test-Driven Development & Clean Code. Our passion for digitalization is an advantage for our customers.

8reasons as part of iits: 8reasons Digital is our subsidiary. While we focus on the technical implementation of individual software solutions, our team at 8reasons Digital focuses on the pure design of complex SaaS solutions for the B2B sector. We already work closely together on most projects—of course, we are a group. As a remote-first company, the companies enable our employees to work from anywhere in the world and offer an open, dynamic corporate culture.

Key skills/competency

• Technical Cloud Customer Success Engineer
• Cloud Platforms
• Customer Support
• Technical Consulting
• Troubleshooting
• System Design
• Kubernetes
• Infrastructure as Code
• German Language
• English Language