Technical Onboarding Specialist
@ Jobs via Dice

Hybrid
$80,000
Hybrid
Full Time
Posted 13 hours ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @stand8.io
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Job Details

About the Role

STAND 8, a global IT solutions provider, is seeking a motivated and detail-oriented Technical Onboarding Specialist. In this role, you will work directly with leading financial institutions to ensure a smooth onboarding and implementation of a cutting-edge SaaS platform.

Responsibilities

  • Lead SaaS platform implementations for banking and financial services clients.
  • Collaborate with senior stakeholders to gather business and technical requirements.
  • Translate client needs into technical specifications, user stories, and configurations.
  • Guide and train clients on platform best practices.
  • Configure, test, and manage user acceptance testing for successful go-live.
  • Serve as a subject matter expert for clients and internal teams.
  • Maintain onboarding documentation and suggest improvements.
  • Advocate for customer needs in collaboration with cross-functional teams.

Who You Are

  • Excellent communicator with strong interpersonal skills.
  • Exceptionally organized with sharp attention to detail.
  • Experience as an Implementation Consultant, Technical Business Analyst, or Customer Success Consultant.
  • Technically proficient with a good understanding of IT systems and API integration.
  • Proactive problem-solver in a dynamic environment.
  • Bonus: Background in banking/financial services, knowledge of statistics or financial mathematics, and basic coding (C#).

Why Join Us?

  • Partner with top-tier global financial institutions.
  • Clear path for career growth and internal promotions.
  • Gain expertise in an innovative SaaS platform.
  • Collaborative and supportive team environment.
  • Competitive salary with performance-based bonuses.

Additional Details

The base salary range is $65K - $95K annually, based on experience and location factors. Benefits include medical coverage with HSA options, dental/vision, flexible PTO, company-paid holidays, 401(k), Employee Assistance Program, and more.

About STAND 8

STAND 8 provides end-to-end IT solutions for enterprise partners globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Their mission is to positively impact the world by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Learn more at stand8.io.

Key skills/competency

  • SaaS
  • Implementation
  • Onboarding
  • Technical specifications
  • Customer Success
  • API
  • Configuration
  • User training
  • Testing
  • Documentation

How to Get Hired at Jobs via Dice

🎯 Tips for Getting Hired

  • Research Jobs via Dice: Understand their mission, client base, and culture.
  • Customize Your Resume: Highlight implementation and SaaS expertise.
  • Showcase Technical Skills: Emphasize API and system integration experience.
  • Prepare for Behavioral Interviews: Focus on detail orientation and client communication.
  • Engage on Professional Platforms: Update LinkedIn and network with company employees.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS platform architecture.
Study API integration methods.
Practice configuring system setups.
Refresh technical specification writing.

Behavioral Questions

Describe a successful client onboarding experience.
Explain handling a challenging stakeholder conversation.
Share a time you improved a process.
Discuss how you manage detailed documentation.

Frequently Asked Questions