Senior Incident Manager
@ Jobs via Dice

Hybrid
$150,000
Hybrid
Temporary
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX******* @divihn.com
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Job Details

About the Role

The Senior Incident Manager role at Senior Incident Manager is a 6-month contract position requiring a calm and decisive leader to manage critical IT incidents across diverse technology environments. The role demands exceptional communication skills and a deep understanding of modern enterprise tech stacks.

Key Responsibilities

  • Act as the central point of contact for high-severity incidents.
  • Lead incident response across Web, Azure, Mainframe, Power Platform, .NET, and Dynamics platforms.
  • Coordinate with cross-functional teams for impact assessment and resolution.
  • Maintain 24/7 availability to respond to critical incidents.
  • Provide clear updates to leadership and stakeholders during incidents.
  • Document incident timelines, actions taken, and lessons learned.
  • Establish and maintain best practices for incident management.

Required Qualifications

  • 8+ years of experience in IT incident management or similar leadership roles.
  • Strong understanding of enterprise systems and cloud technologies including Azure, .NET, Power Platform, Dynamics, Web infrastructure, and Mainframe environments.
  • Exceptional communication and leadership skills under pressure.
  • Experience with ITIL processes and enterprise incident management frameworks is a plus.
  • Availability to work standard business hours and be on-call 24/7.

About DivIHN

DivIHN Integration Inc., a CMMI ML3-certified Technology and Talent solutions firm, has been building exceptional teams since 2002. Focused on Standardization, Specialization, and Collaboration, DivIHN serves both commercial and public sectors.

Key skills/competency

Incident Management, ITIL, Leadership, Azure, .NET, Power Platform, Dynamics, Mainframe, Communication, Collaboration

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How to Get Hired at Jobs via Dice

🎯 Tips for Getting Hired

  • Customize your resume: Highlight incident management expertise and leadership.
  • Emphasize ITIL certification: Showcase your process improvement skills.
  • Detail your technical experience: Focus on cloud and enterprise stacks.
  • Prepare for behavioral questions: Practice clear, calm responses under pressure.

📝 Interview Preparation Advice

Technical Preparation

Review cloud service technical documentation.
Practice incident simulation drills.
Update skills on Azure and .NET.
Study enterprise IT frameworks.

Behavioral Questions

Describe a high-pressure incident managed.
Explain conflict resolution in teams.
Detail decision-making under stress.
Discuss communication during crises.

Frequently Asked Questions