Senior Incident Manager

About the Role

The Senior Incident Manager role at Senior Incident Manager is a 6-month contract position requiring a calm and decisive leader to manage critical IT incidents across diverse technology environments. The role demands exceptional communication skills and a deep understanding of modern enterprise tech stacks.

Key Responsibilities

• Act as the central point of contact for high-severity incidents.
• Lead incident response across Web, Azure, Mainframe, Power Platform, .NET, and Dynamics platforms.
• Coordinate with cross-functional teams for impact assessment and resolution.
• Maintain 24/7 availability to respond to critical incidents.
• Provide clear updates to leadership and stakeholders during incidents.
• Document incident timelines, actions taken, and lessons learned.
• Establish and maintain best practices for incident management.

Required Qualifications

• 8+ years of experience in IT incident management or similar leadership roles.
• Strong understanding of enterprise systems and cloud technologies including Azure, .NET, Power Platform, Dynamics, Web infrastructure, and Mainframe environments.
• Exceptional communication and leadership skills under pressure.
• Experience with ITIL processes and enterprise incident management frameworks is a plus.
• Availability to work standard business hours and be on-call 24/7.

About DivIHN

DivIHN Integration Inc., a CMMI ML3-certified Technology and Talent solutions firm, has been building exceptional teams since 2002. Focused on Standardization, Specialization, and Collaboration, DivIHN serves both commercial and public sectors.

Key skills/competency

Incident Management, ITIL, Leadership, Azure, .NET, Power Platform, Dynamics, Mainframe, Communication, Collaboration