PX Operations Specialist

PX Operations Specialist at Milestone Technologies

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients with an employee-first, performance-based culture. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone's culture fosters a collaborative, inclusive environment, empowering employees to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base, we execute initiatives that deliver both short-term and long-term value to clients and apply continuous service improvement to drive transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation, resulting in a sharper focus on business objectives and dramatically improved employee productivity. Through key technology partnerships and a people-first approach, Milestone continues to deliver industry-leading innovation to clients. With more than 3,000 employees serving over 200 companies worldwide, we are revolutionizing how IT is deployed.

Role Summary

The PX Operations Specialist functions as the primary administrative and transactional support for the Milestone PX team. This role is responsible for delivering PX Operations results across multiple client accounts and locations globally, supporting over 3000 employees and growing. This is a Remote position and requires flexibility to work in US hours.

Responsibilities & Tasks

• Maintaining Workday HCM data and auditing transactions for accuracy and completeness, including data pushed via ATS integration (Taleo, Bullhorn) and manual data changes (job details, location, organization, compensation updates).
• Processing promotions, internal transfers, pay changes, and terminations in Workday.
• Tracking New Hire Onboarding, ensuring timely completion of Workday tasks through direct communication with candidates.
• Maintaining employee files within Workday.
• Monitoring the PX Ops Workday Inbox and completing action items in a timely manner, ensuring SLA compliance.
• Reviewing and actioning position management approval requests for new positions and backfills.
• Generating documents for terminations, certificates of employment/verifications of employment, required labor notices for newly hired employees in CA and NY, and pay changes.
• Creating Supervisory Organizations for new managers as needed.
• Analyzing Workday transaction errors, utilizing all available resources for cause determination and resolution.
• Daily monitoring of PX Ops Help Cases, responding to questions and completing requests in accordance with SLA policy, escalating cases when necessary.
• Creating, editing, and running Workday reports for managers and other departments using standard and custom reports.
• Providing assistance to the Compensation team in creating and maintaining Workday job profiles.
• Assisting in Workday EIB uploads as needed.
• Developing, updating, and/or maintaining PX Ops processes and procedures and actively participating in ongoing process improvements.
• Administering and/or updating PX programs, including reviewing and approving/denying Education Reimbursement Requests based on eligibility rules.
• Processing Spot Bonus awards via our 3rd party vendor.
• Ordering New Hire Kits from our vendor.
• Processing Service Anniversary Awards at the end of each month.

Duties, responsibilities, and activities may change at any time, with or without notice.

Experience, Skills And Qualifications Required

Required Skills:

• 3 to 5 years Workday HCM experience.
• Strong Outlook, Excel, PowerPoint, and Word skills.
• Understanding of fundamental HR concepts and what drives the development of HR related company policies.
• Working knowledge of Human Resource practices in India and the US, with the desire and ability to learn other countries.
• Strong organizational skills.

Preferred Competencies:

• Ability to work independently and prioritize workload.
• Meticulous attention to detail and data accuracy.
• Excellent analytical, organizational, and problem-solving skills.
• Demonstrated proactivity to complete tasks and assignments without reminder.
• Ethical judgement and integrity.

Education Requirements:

• Bachelor's degree in related field preferred.

Compensation

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Key skills/competency

• Workday HCM
• HR Operations
• Data Accuracy
• Onboarding Processes
• SLA Compliance
• HR Reporting
• Process Improvement
• Compensation Administration
• Employee File Management
• Global HR Practices