Organizational Change Management and Communications Leader

About the Role

The North Carolina Department of Health and Human Services (NCDHHS) is seeking an experienced Organizational Change Management and Communications Leader to guide large-scale transformation across multiple organizations. This role involves leading change management, stakeholder communications, and adoption strategies to ensure a smooth transition to modernized business processes and technology systems.

Key Responsibilities

• Develop and execute comprehensive change management strategies and communication plans.
• Lead stakeholder engagement initiatives including the Stakeholder Advisory Forum.
• Conduct change impact analyses and readiness assessments.
• Design and support training and user acceptance testing programs.
• Develop deliverables such as Communication, Training, and Sponsor Plans.
• Manage resistance, monitor adoption metrics, and ensure end-user readiness.
• Collaborate with leadership to align change efforts with organizational goals.

Required Skills & Experience

• 10+ years in Organizational Change Management and communications (Prosci, ADKAR, or Kotter experience preferred).
• 10+ years in process transformation and end-user training.
• 5+ years of project management experience.
• Strong stakeholder management, facilitation, and presentation skills.
• Proven experience driving adoption in complex, decentralized environments.
• Exceptional written and verbal communication abilities.

Key skills/competency

Change Management, Communications, Stakeholder Engagement, Transformation, Strategy, Training, Project Management, Readiness Assessment, Adoption Metrics, Process Transformation