L2 iManage Support Engineer
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Job Overview
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Job Description
L2 iManage Support Engineer
We are seeking an experienced L2 iManage Support Engineer to support and administer our Legal Document Management System built on iManage Work 10+ (server and cloud environments). This role is responsible for providing Level 2 technical support, resolving complex system issues, managing integrations, and ensuring security and performance of the iManage platform across the organization.
The ideal candidate will have strong experience supporting enterprise iManage environments, working with APIs, handling large matter file exports, and resolving security-related issues. The iManage Certified System Engineer (ICSE) certification is highly preferred.
Key Responsibilities
- Provide Level 2 (L2) support for iManage Work 10+ (on-premises and cloud deployments)
- Troubleshoot and resolve complex user and system-level issues
- Support server-side components, services, and integrations
- Administer user accounts, workspaces, matters, and security permissions
- Perform large matter file extracts for litigation support, regulatory, and client requirements
- Utilize and support iManage APIs for automation, integrations, and data operations
- Diagnose and repair security issues, permission conflicts, and ethical wall configurations
- Support Microsoft Office and Outlook integrations with iManage
- Monitor system performance and recommend improvements
- Assist with upgrades, patches, migrations, and platform enhancements
- Collaborate with infrastructure, security, and application teams for issue resolution
Required Qualifications
- 3+ years of experience supporting iManage Work 10+
- Strong knowledge of:
- iManage workspace and document security models
- Server-based and cloud deployments
- API utilization and system integrations
- Windows Server environments
- Experience performing large data/matter exports and metadata management
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder support abilities
Key skills/competency
- iManage Work 10+
- Technical Support
- System Administration
- API Integration
- Security Management
- Troubleshooting
- Cloud Deployments
- Windows Server
- Document Management System (DMS)
- Data Export
How to Get Hired at Jobs via Dice
- Research Kainos Innovative Solutions Inc's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight specific iManage Work 10+ and Legal DMS experience for Kainos Innovative Solutions Inc.
- Showcase iManage expertise: Detail your experience with iManage APIs, security models, and complex integrations.
- Prepare for technical questions: Be ready to discuss troubleshooting iManage Work 10+ environments and performance optimization.
- Emphasize problem-solving: Share concrete examples of resolving complex iManage system issues effectively.
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