Junior Technical Writer

Junior Technical Writer at Kforce

Kforce is seeking a Junior Technical Writer in Charlotte, NC. This role focuses on creating clear, accurate, and user-friendly documentation for internal systems, processes, and support workflows across the organization. The ideal candidate is highly detail-oriented, comfortable working with technical and non-technical stakeholders, and skilled at translating complex systems into easy-to-understand documentation that supports both internal teams and franchise partners.

Responsibilities

• Create, edit, and maintain clear, user-friendly documentation for franchise partners and internal teams, including SOPs, process guides, FAQs, and reference materials.
• Develop franchise-facing content that supports system usage, operational processes, and new initiatives.
• Partner with business, operations, and technical stakeholders to understand workflows and translate them into accessible documentation.
• Ensure documentation is written in plain, business-friendly language tailored to a non-technical audience.
• Maintain consistency, accuracy, and quality across all documentation.
• Support the creation of onboarding materials, job aids, and training resources for franchise and internal use.
• Organize and structure documentation to improve usability, adoption, and ongoing maintenance.
• Proactively identify gaps or opportunities to improve documentation and communication.

Requirements

• 1-3 years of experience in technical writing, documentation, business writing, or a related role (including internships or contract work).
• Experience creating clear, user-friendly documentation, such as SOPs, process guides, FAQs, job aids, or internal help content.
• Strong writing and editing skills with the ability to explain processes and systems clearly to non-technical audiences.
• Ability to write in plain, business-friendly language while maintaining accuracy and clarity.
• Experience working with subject matter experts (SMEs) or stakeholders to gather information and validate content.
• Strong attention to detail, with the ability to ensure accuracy, consistency, and completeness in documentation.
• Basic experience organizing content so it is easy to navigate, maintain, and update.
• Comfort using common documentation tools such as Microsoft Word, Google Docs, SharePoint, Confluence, or similar platforms.
• Ability to manage multiple tasks, take feedback well, and meet deadlines.

Key skills/competency

• Technical Writing
• Documentation
• Content Creation
• SOPs
• Process Guides
• FAQs
• Stakeholder Collaboration
• Editing
• User Support
• Communication