Junior ServiceNow Implementation Specialist

Overview

LMI is seeking a skilled Junior ServiceNow Implementation Specialist for a Federal DoD client. This is a fully remote position and requires an active Secret Clearance. A successful Junior ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments.
• Work with Agile teams and methodologies in a virtual environment.
• Develop a good understanding of the customer's ServiceNow business needs.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow.
• Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals.
• Develop and execute Quality Assurance testing for client ServiceNow solutions.

Qualifications

Required Experience

• Undergraduate degree required. A degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.
• Five (5) or more years' work experience.
• Two (2) or more years' experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
• Demonstrated experience with App Engine and SPM.
• Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment.
• Demonstrated experience with ServiceNow platform capabilities in a client environment.
• Experience in ServiceNow application implementation and deployment.
• Some travel may be required within CONUS only.

Desired Experience

• Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and Workspaces.
• ServiceNow certifications.

Key skills/competency

• ServiceNow Implementation
• App Engine
• SPM
• Agile Methodologies
• DevSecOps
• Requirements Analysis
• Configuration Management
• Customization
• Quality Assurance
• DoD Client Support