JetDocs Administrator

About the Role: JetDocs Administrator

Kumar Consulting, LLC is seeking a dedicated and proficient JetDocs Administrator for a remote contract position. This role is crucial for maintaining and enhancing the JetDocs Pro application, ensuring smooth operation and efficient workflow management across various user groups.

You will be responsible for the full administration of the JETDOCS Pro Application, handling all day-to-day requests and activities. This includes running weekly and ad-hoc reports, troubleshooting issues, and creating and updating job descriptions and templates to support the application's functionality. Your expertise will be vital in preparing job aides, defining site management roles for JetDocs, and collaborating with the external JetDocs team on enhancements.

Key Responsibilities

• Run weekly reports and ad-hoc reports, specifically related to HQ Budget.
• Perform troubleshooting for the JetDocs application.
• Create job descriptions and templates to support the application's various functions.
• Prepare comprehensive job aides and define site management roles within JetDocs.
• Work collaboratively on enhancements with the JetDocs External Team.
• Implement changes and reconfigurations to existing job templates.
• Oversee the creation of new requested job templates by diverse internal groups.
• Ensure KPI adherence, particularly closing out tickets open for over 60 days.
• Administer the full JETDOCS Pro Application and manage all daily requests and activities.
• Act as a point of contact for Template Owners as needed, via email or Microsoft Teams.
• Ensure all change requests to workflows are approved/confirmed by template owners.
• Manage workflow groups to facilitate ticket progression as required.
• Offer ad-hoc assistance for complex issues following system transitions.
• Review and refine existing processes based on feedback from HRIS and end-users.
• Maintain open and clear communication channels for continuous improvement initiatives.

Core Tasks

• Full administration of the JETDOCS PRO Application.
• Provide comprehensive day-to-day support for the JETDOCS Workflow application to all USERS.
• Communicate ownership changes to all relevant stakeholders, including those for Templates, Jetdocs, and leadership.
• Update system access and modify email distribution lists as necessary.

Qualifications

• Expert knowledge in JETDOCS Pro (Jetdocs Inc.) is mandatory.
• Excellent oral, written, presentation, and general communication skills.
• Proficiency with Microsoft Office 2013, including Word, Excel, and PowerPoint.
• Strong interpersonal skills, demonstrating the ability to collaborate effectively with individuals at all organizational levels.
• Robust analytical and problem-solving capabilities.
• Proven ability to effectively prioritize tasks and execute in high-pressure environments.
• Capability to independently set priorities and meet deadlines in a fast-paced setting; a self-starter.
• Familiarity with creating Standard Operating Procedures (SOPs) and documenting key process requirements, with the ability to produce sample work upon request.

Key skills/competency

• JetDocs Pro
• Workflow Administration
• System Configuration
• Reporting & Analysis
• Troubleshooting
• Process Improvement
• Standard Operating Procedures (SOPs)
• HRIS Integration
• Template Management
• Stakeholder Communication