IVR/Chat Developer - Fulltime (Remote)
Jobs via Dice · United States
This listing has closed — view similar roles below.
- Hybrid
- Full-time
- $100,000 / year
- United States
Job highlights
- Develop conversational AI solutions using Amelia.
- Integrate bots with enterprise systems and APIs.
- Design and implement voicebot and chatbot user journeys.
- Utilize NLP and machine learning for accuracy.
- Requires 6-10 years of relevant experience.
About the role
IVR Chat Developer
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pioneer Corporate Services Inc, is seeking an IVR/Chat Developer.
About the Role
This is a full-time, remote position for an experienced IVR/Chat Developer. The ideal candidate will have a strong background in developing conversational AI solutions, particularly with Amelia (SoundHound), and integrating these with various enterprise systems.
Key Responsibilities
- Design system prompts and user journeys for conversational agents.
- Train and tune NLP models to improve accuracy and user experience.
- Integrate conversational AI solutions with enterprise applications and backend systems.
- Develop and deploy voicebot solutions utilizing speech-to-text, text-to-speech, and natural conversation design.
- Apply expertise in Natural Language Processing, intent recognition, and entity extraction.
- Connect bots to backend systems using APIs (REST, SOAP, XML).
- Work within an Onshore-Offshore model and collaborate effectively.
Must-Have Technical/Functional Skills
- Strong experience with Amelia (SoundHound) for Service Desk Automation.
- Experience creating automation solutions using Chat bots and IVA Bots in Amelia.
- Proficiency in integrating Amelia with AWS Connect, Backend APIs, and Webhooks.
- Experience with ITSM tools such as ServiceNow, Jira, and Rally.
- Familiarity with Contact center technologies, Active Directory Services (ADS), Single Sign-On (SSO), and Lightweight Directory Access Protocol (LDAP).
- Scripting skills in Python and JavaScript.
- Experience with React JS.
- Good communication skills.
Key skills/competency
- IVR Development
- Chatbot Development
- Conversational AI
- Amelia (SoundHound)
- NLP
- API Integration
- Python
- JavaScript
- AWS Connect
- ServiceNow
Skills & topics
- IVR Developer
- Chatbot Developer
- Conversational AI
- Amelia
- SoundHound
- NLP
- Python
- JavaScript
- API Integration
- ServiceNow
- AWS Connect
- Voicebot Development
- Fulltime
- Remote
How to get hired
- Customize your resume: Highlight your experience with Amelia, chatbot development, and API integrations. Tailor your resume to match the required technical skills for the IVR/Chat Developer role.
- Showcase relevant projects: Include specific examples of automation solutions you've built using chatbots and IVA bots, detailing the tools and technologies used.
- Prepare for technical questions: Be ready to discuss your experience with Python, JavaScript, React JS, AWS Connect, and ITSM tools like ServiceNow.
- Demonstrate communication skills: Prepare to discuss your experience working in Onshore-Offshore models and your ability to collaborate effectively with remote teams.
- Understand the company: Research Pioneer Corporate Services Inc. and Dice to understand their work and values.
Technical preparation
Master Amelia for service desk automation.,Practice Python and JavaScript for scripting.,Build sample chatbot flows and integrations.,Study AWS Connect and ITSM tool documentation.
Behavioral questions
Describe a complex automation solution you designed.,How do you handle tuning NLP models?,Explain integrating bots with enterprise applications.,How do you collaborate in remote teams?
Frequently asked questions
- What are the primary tools for IVR/Chat Developer roles at Pioneer Corporate Services Inc.?
- The primary tool emphasized for this IVR/Chat Developer role is Amelia (SoundHound) for Service Desk Automation. Proficiency in this platform is crucial, alongside experience with integrations like AWS Connect, backend APIs, and ITSM tools such as ServiceNow.
- What technical skills are most critical for the IVR/Chat Developer position?
- The most critical technical skills for the IVR/Chat Developer role include strong experience with Amelia, chatbot and IVA bot development, NLP, Python, JavaScript, React JS, and API integrations (REST, SOAP, XML). Familiarity with AWS Connect and ITSM tools like ServiceNow is also highly valued.
- Is this IVR/Chat Developer role remote or on-site?
- This IVR/Chat Developer position is listed as a remote role. While the location is specified as San Antonio, TX, the job description explicitly states it is a remote opportunity.
- What is the minimum experience required for this IVR/Chat Developer job?
- The minimum experience required for this IVR/Chat Developer position is between 6 to 10 years. Candidates should demonstrate substantial experience in chatbot development, NLP, and system integrations.
- How does Pioneer Corporate Services Inc. utilize chatbots and IVA bots?
- Pioneer Corporate Services Inc. utilizes chatbots and IVA bots, specifically with Amelia, for Service Desk Automation. This involves designing conversational flows, training NLP models, and integrating these bots with enterprise applications and ITSM tools to enhance customer service and internal IT support.
- What integration experience is needed for the IVR/Chat Developer role?
- Essential integration experience for this IVR/Chat Developer role includes connecting Amelia with AWS Connect, backend APIs, webhooks, and ITSM tools like ServiceNow, Jira, and Rally. Knowledge of ADS, SSO, and LDAP is also beneficial.