Job Overview
Job TitleIVR Chat Developer
Job TypeFull Time
Offered Salary$100,000
LocationHybrid
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Job Description
IVR Chat Developer
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pioneer Corporate Services Inc, is seeking an IVR/Chat Developer.
About the Role
This is a full-time, remote position for an experienced IVR/Chat Developer. The ideal candidate will have a strong background in developing conversational AI solutions, particularly with Amelia (SoundHound), and integrating these with various enterprise systems.
Key Responsibilities
- Design system prompts and user journeys for conversational agents.
- Train and tune NLP models to improve accuracy and user experience.
- Integrate conversational AI solutions with enterprise applications and backend systems.
- Develop and deploy voicebot solutions utilizing speech-to-text, text-to-speech, and natural conversation design.
- Apply expertise in Natural Language Processing, intent recognition, and entity extraction.
- Connect bots to backend systems using APIs (REST, SOAP, XML).
- Work within an Onshore-Offshore model and collaborate effectively.
Must-Have Technical/Functional Skills
- Strong experience with Amelia (SoundHound) for Service Desk Automation.
- Experience creating automation solutions using Chat bots and IVA Bots in Amelia.
- Proficiency in integrating Amelia with AWS Connect, Backend APIs, and Webhooks.
- Experience with ITSM tools such as ServiceNow, Jira, and Rally.
- Familiarity with Contact center technologies, Active Directory Services (ADS), Single Sign-On (SSO), and Lightweight Directory Access Protocol (LDAP).
- Scripting skills in Python and JavaScript.
- Experience with React JS.
- Good communication skills.
Key skills/competency
- IVR Development
- Chatbot Development
- Conversational AI
- Amelia (SoundHound)
- NLP
- API Integration
- Python
- JavaScript
- AWS Connect
- ServiceNow
How to Get Hired at Jobs via Dice
- Customize your resume: Highlight your experience with Amelia, chatbot development, and API integrations. Tailor your resume to match the required technical skills for the IVR/Chat Developer role.
- Showcase relevant projects: Include specific examples of automation solutions you've built using chatbots and IVA bots, detailing the tools and technologies used.
- Prepare for technical questions: Be ready to discuss your experience with Python, JavaScript, React JS, AWS Connect, and ITSM tools like ServiceNow.
- Demonstrate communication skills: Prepare to discuss your experience working in Onshore-Offshore models and your ability to collaborate effectively with remote teams.
- Understand the company: Research Pioneer Corporate Services Inc. and Dice to understand their work and values.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary tools for IVR/Chat Developer roles at Pioneer Corporate Services Inc.?
02What technical skills are most critical for the IVR/Chat Developer position?
03Is this IVR/Chat Developer role remote or on-site?
04What is the minimum experience required for this IVR/Chat Developer job?
05How does Pioneer Corporate Services Inc. utilize chatbots and IVA bots?
06What integration experience is needed for the IVR/Chat Developer role?
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