11 days ago
IT Service Desk Professional
Jobs via Dice
Hybrid
Full Time
$70,000
Hybrid
Job Overview
Job TitleIT Service Desk Professional
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$70,000
LocationHybrid
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Job Description
About the Role
As an IT Service Desk Professional at Tranzeal, Inc., you will be the frontline support, expertly diagnosing and resolving hardware, software, and network issues. Utilizing your fundamental IT knowledge and troubleshooting skills, you will aim for first-contact resolution for most incidents, always ensuring exceptional customer service and full ownership of each issue.
Key Responsibilities
- Troubleshoot computer, printer, network, and Microsoft product issues.
- Provide essential support for healthcare and clinical applications.
- Log all incidents accurately, document solutions, and contribute to knowledgebase updates.
- Escalate complex issues efficiently to the appropriate support teams.
- Communicate status updates clearly and ensure high customer satisfaction.
- Be available for on-call support, including scheduled evenings and weekends.
- Identify recurring trends and report systemic issues to improve services.
- Assist with various additional Service Desk projects as required.
Required Skills & Experience
- Minimum of 3+ years of IT support or related experience, with certifications accepted in lieu of formal education.
- Demonstrated knowledge of IT troubleshooting methodologies and installation procedures.
- Strong customer service orientation and professional phone etiquette.
- Excellent documentation and clear communication skills.
- Ability to work both independently and collaboratively within team environments.
- Flexibility to provide off-hours coverage as needed.
Key skills/competency
- IT Support
- Troubleshooting
- Customer Service
- Network Diagnostics
- Hardware Support
- Software Support
- Incident Management
- Clinical Applications
- Microsoft Products
- Documentation
How to Get Hired at Jobs via Dice
- Research Tranzeal, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight relevant IT support, troubleshooting, and customer service experience for Tranzeal, Inc.'s needs.
- Showcase problem-solving skills: Prepare to discuss specific examples of diagnosing and resolving complex IT issues and providing excellent support.
- Emphasize communication and empathy: Practice articulating how you handle difficult situations and maintain customer satisfaction in a service desk environment.
- Understand on-call demands: Be ready to demonstrate your flexibility and commitment to off-hours support, a key aspect of the IT Service Desk Professional role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of an IT Service Desk Professional at Tranzeal, Inc.?
02What experience is Tranzeal, Inc. looking for in this IT Service Desk Professional role?
03Are certifications accepted in lieu of education for the Tranzeal, Inc. IT Service Desk Professional role?
04What kind of technical issues will an IT Service Desk Professional troubleshoot at Tranzeal, Inc.?
05Will I need to work off-hours as an IT Service Desk Professional at Tranzeal, Inc.?
06How does Tranzeal, Inc. handle knowledge base updates for the IT Service Desk Professional role?
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