Help Desk Analyst @ Jobs via Dice
placeHybrid
attach_money $55,000
businessHybrid
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @serenityinfotech.com
Recommended after applying
Job Details
Help Desk Analyst at Serenity Info Tech, Inc.
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Serenity Info Tech, Inc., is seeking a Help Desk Analyst for a 12-month role with the State of ME.
Job Responsibilities
- Provide technical assistance and support for hardware, software, and systems.
- Assist both business and technical users with hands-on support.
- Investigate and resolve computer software and hardware problems.
- Act as a level 1 support contact and escalate issues as needed.
- Determine if issues stem from hardware, software, or system causes.
- Communicate with technical and non-technical coworkers to find solutions.
- Guide users through diagnostic procedures using telephone and diagnostic software.
- Utilize call-tracking software and systems.
- Maintain industry knowledge through independent study and trade magazine reading.
- Follow quality standards and demonstrate strong customer service skills.
- Complete assigned tasks efficiently.
- Exhibit strong written and verbal communication skills.
Top Skills
- Windows 10/11
- Great communication skills
- PC/laptop hardware familiarity
Key skills/competency
- technical assistance
- hardware troubleshooting
- software support
- customer service
- diagnostics
- call-tracking
- Windows
- communication
- escalation
- teamwork
How to Get Hired at Jobs via Dice
🎯 Tips for Getting Hired
- Research Serenity Info Tech's culture: Study their mission, values, and client projects.
- Customize your resume: Highlight technical support and diagnostic skills.
- Prepare for technical questions: Focus on hardware, software, and Windows troubleshooting.
- Practice communication skills: Demonstrate clear and concise support interactions.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Windows troubleshooting techniques.
circle
Practice diagnostic software usage.
circle
Familiarize with call-tracking systems.
circle
Study hardware and software problem-solving.
Behavioral Questions
circle
Describe a time you resolved conflict.
circle
Explain teamwork in stressful situations.
circle
Share experience handling difficult customers.
circle
Discuss prioritizing tasks effectively.
Frequently Asked Questions
What qualifications does Serenity Info Tech seek for the Help Desk Analyst role?
keyboard_arrow_down
How do I prepare for the technical assessment at Serenity Info Tech?
keyboard_arrow_down
What is the primary responsibility of a Help Desk Analyst at Serenity Info Tech?
keyboard_arrow_down
How important are communication skills for this Help Desk Analyst role?
keyboard_arrow_down
What type of support tools are used in this Help Desk Analyst position?
keyboard_arrow_down