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Help Desk Analyst I

Jobs via Dice

Atlanta, GAOn Site

Original Job Summary

Job Overview

The Help Desk Analyst I is responsible for providing technical support for Windows Desktop Operating Systems, resolving connectivity issues related to domain joining, and supporting the O365 Suite. Additional responsibilities include troubleshooting printers and maintaining service desk ticket documentation.

Key Responsibilities

  • Provide technical support for Windows Desktop Operating Systems.
  • Join Windows workstations to the domain and resolve connectivity problems.
  • Support the O365 Suite of applications.
  • Configure and troubleshoot printers for end-user functionality.
  • Respond promptly to service desk tickets and document resolutions.
  • Collaborate with team members to improve IT processes.
  • Deliver high-quality customer service to clients and internal users.

Qualifications

  • Experience in IT support or helpdesk roles.
  • Strong knowledge of Windows Desktop Operating Systems and domain integration.
  • Hands-on experience with printer setup and troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to prioritize tasks and handle multiple issues simultaneously.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified, Microsoft 365 Fundamentals) are a plus.

Additional Information

This role is provided by Robert Half, a leading talent solutions firm offering access to top jobs, competitive compensation, and benefits. Eligible candidates for U.S. job openings must be legally authorized to work in the United States. Contract and temporary professionals have access to benefits including medical, dental, vision, and 401(k) plan options.

Key skills/competency

  • Windows
  • Helpdesk
  • O365
  • Active Directory
  • Troubleshooting
  • Printer Support
  • Technical Support
  • Documentation
  • Customer Service
  • IT Processes

How to Get Hired at Jobs via Dice

🎯 Tips for Getting Hired

  • Research Jobs via Dice's culture: Understand their mission and values.
  • Customize your resume: Highlight relevant IT support experience.
  • Emphasize certifications: Showcase CompTIA A+ and Microsoft credentials.
  • Prepare for technical questions: Focus on Windows and O365 troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting steps.
Practice domain joining procedures.
Study O365 configuration nuances.
Revisit printer troubleshooting techniques.

Behavioral Questions

Describe a time you resolved a technical issue.
How do you prioritize IT support tasks?
Explain your approach to customer inquiries.
Discuss teamwork in IT problem solving.